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New Contributor
Posts: 3
Registered: ‎02-26-2020
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Canon MF731Cdw Shows two paper trays but there is only 1

When trying to print, it shows two paper trays. But there is only one to fill. It shows that the second is where the toner cartridges are. When trying to print it thinks there is no paper but the tray 1 is filled. I have no idea what the top tray is. There is no where to put paper in there. IMG_0420.JPGIMG_0421.jpg

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Esteemed Contributor
Posts: 2,435
Registered: ‎11-19-2017

Re: Canon MF731Cdw Shows two paper trays but there is only 1

Greetings,

I believe there are 2.

 
250-sheet cassette, 50-sheet multipurpose tray
 
See pages 141 and 149
 
 
 
 
 
~Rick
Bay Area - CA
~6D2 ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 2080 FTW3 Ultra ~Pixma Pro-100
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New Contributor
Posts: 3
Registered: ‎02-26-2020

Re: Canon MF731Cdw Shows two paper trays but there is only 1

No, there is only one for a paper tray. The other is for multiuse paper  but it is not a tray.

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Reputable Contributor
Posts: 858
Registered: ‎11-13-2019

Re: Canon MF731Cdw Shows two paper trays but there is only 1

[ Edited ]

Hi Jenni5672.

 

The MF731Cdw supports the optional Cassette Unit AF-1 (an additional paper drawer).  It's possible that the settings were changed to enable the AF-1 unit, despite that unit not currently being installed.  This setting may be disabled in the printer's menus.

 

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