Hello zze86,
That message will come up if the printer is trying to process a print and the paper size needs to be set. If you are getting that message when you try to scan, I would suggest canceling any jobs that are waiting to be printed on your computer and then you can try scanning again. To scan to email, you can try the steps in the link HERE to begin the scan. If you still run into the issue, we would need some additional information to assist further. For a more immediate resolution, you can contact our support team at 1-800-652-2666.
- What email service are you trying to scan to?
- Is this a first time setup or were you scanning to the email before?
