Hello,
We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance. For a more immediate resolution you can contact our support team at 1-800-652-2666. Our agents would be happy to assist.
- Do you get an error when you try to copy or what happens?
- Are you trying to copy from the glass or is it from the document feeder on the top?
