Canon Imageclass mf624cdw will not print stuck in print queue

[jdchavez]

I have several computers in the house and for some reason others have issues printing to the printer. I have checked and the updates are good, I have un-installed and re-installed the drivers on the laptop. It is running Windows 11.

[Hector]

Hello Jdchavez,

We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance. For a more immediate resolution, you can contact support at 1-800-652-2666.

1. Are you connecting to the computer via USB, wifi or ethernet?
2. When the job stays in queue, do you get any errors on the printer display or on the computer?