Canon MF642C toner drawer won't reinsert

[5tewfiks]

I cannot get the toner cartridge drawer to reinsert into the printer. I didn't realize I wasn't supposed to put the whole drawer out and when I try to reinsert it, the left side won't slide in.  Please help.

[Hector]

Hello,

From what you are describing, it looks like the drawer for the toner cartridges is damaged. In this situation, I would suggest contacting support at 1-800-652-2666. Our agents can check if it can be reattached or they can provide any available service options.