01-08-2019 11:55 AM
I can't get wireless scanning to work. It was working before but I recently switched to an MS Surface Book 2 (64) running Win 10. It does process printing but not scanning. I have reloaded the drivers and MF Utility several times.
01-21-2019 01:32 PM
I will be glad to assist you. However, so that I can best assist you, I will need to gather some more information. Please answer the questions below:
1. Is the printer selected in the MF Network Scanner Selector? To access the scanner selector, please follow the steps below:
2. What is the exact error message that is displayed when you attempt to scan a document with the MF Scan Utility?
I look forward to your reply with the information I have requested. If you need immediate assistance, please call us at 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays).