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New Contributor
Posts: 1
Registered: ‎01-08-2019

Cannot communicate with scanner - MF632C



I can't get wireless scanning to work.  It was working before but I recently switched to an MS Surface Book 2 (64) running Win 10.  It does process printing but not scanning.  I have reloaded the drivers and MF Utility several times.



Product Expert
Posts: 622
Registered: ‎09-30-2013

Re: Cannot communicate with scanner - MF632C

Hi bp2323.


I will be glad to assist you. However, so that I can best assist you, I will need to gather some more information. Please answer the questions below:


1. Is the printer selected in the MF Network Scanner Selector? To access the scanner selector, please follow the steps below:


          A. Click in the system tray.




         B. Select the check box for the machine, and click [OK].



2. What is the exact error message that is displayed when you attempt to scan a document with the MF Scan Utility?


I look forward to your reply with the information I have requested. If you need immediate assistance, please call us at 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays). 


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