Can't change ink cartridges on maxify mb2320.

[glennscalise]

I open the front door and cartridge holder will not move to the center.  It will not move at all.  I just get a message that the front door is open

[Michael · Accepted solution]

Hello.

You will not be able to replace an ink tank until it is completely empty.  Please continue printing until the empty warning appears.  You should be able to replace the tank at that point.

This didn't answer your question or issue? Find more help at Contact Us.

[Martinvp]

I have the same problem. The printer thinks that the Magenta cartridge is still full, but it is completely empty. How can I replace the ink cartridge while the printer thinks it is not empty?

[jhbennett]

I installed a remanufactured black ink cartridge. It worked fine but now that it is empty, the ink indicator just shows a "?" and will not center on the black cartridge so I can replace it. What can I do?

[Michael]

Hello.

Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

[celb]

See this on youtube for directions on how to remove a MB2320 ink cartridge

https://www.youtube.com/watch?v=mysHiP3-PHg

[deadcenterdarts]

I just spoke to Canon regarding this issue and was informed that there is no manual over ride for the pressurized ink system in this printer model so there is NO way to get the cartridge to move into place to be replaced until the machine is certain that it is out of ink.  
The question mark over the ink means the machine doesn't yet know that the ink is gone and will not be able to remove the ink cartridge until it does... So he told me to just keep printing... wasting paper on things that I can't use until the machine realizes there is no ink in the cartridge.  

I used to be a very local Canon customer.  This poor design and lack of forethought into potential issues makes me think that it's time to start exploring other manufacturers. 😞 

[atrius]

I have mb5420 and exactly the same problem.

I regret the day I bought this garbage. This is my last Canon. Unacceptable poor design.

[Henryps]

Almost the same, I can't change the black one. It doesn't read it. And it's already empty.

[sshinnan11]

I have just replaced all the ink cartridges except the Black which is empty---it will not line up so I can change it.  There is no more ink and it just prints blank pages - I have a small home based business and I am desparate to fix this!!!!