12-19-2018 12:44 PM
If you are still having the issue with the cartridge, troubleshooting with our support group will be needed to narrow down the cause of the issue. Please contact our support group using the "Contact Us" link below for additional assistance.
01-18-2019 12:46 PM
I have the ? mark over the black cartridge printer, but it seems I can copy manually if I physcially place something in printer, but sending a print request from my computer won't work, I have a black cartridge but it wont come to the position in the middle for me to pop in a new one
01-18-2019 03:49 PM
I recommend performing a reset of the printer. While the printer is on, unplug the power cord from the printer and let it sit for 60 seconds. While the power is off, press the power button 5 times. After 60 seconds plug the power cord back in and power on the printer.
If there is still a ? above the ink cartridge, troubleshooting with our support group will be needed to narrow down the cause of your issues. Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays).
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08-06-2019 06:29 AM
I am having the same issue. My printer shows a FULL black ink tank... however, it won't print anything in black... just comes out as a blank page. However, I was able to move the cartridge holder into place to eject the black tank and replace as I assume it may be faulty... but I cannot eject the tank! Nothing happens at all when I push the eject button. Help is greatly apprecaited!
08-06-2019 08:30 AM
If you've followed the above instructions, and you're still having issues, you'll need to contact support for assistance. Discover your support options by visiting your MyCanon Account on our site HERE.
If you're outside of the USA, you'll need to reach out to Canon in your country or region. Get their contact info HERE.
08-06-2019 09:32 AM