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Product Expert
Posts: 918
Registered: ‎11-19-2018

Re: Can't change ink cartridges on maxify mb2320.

Hi ilsooon89,

 

If you are still having the issue with the cartridge, troubleshooting with our support group will be needed to narrow down the cause of the issue. Please contact our support group using the "Contact Us" link below for additional assistance.

 

Contact Us.

 

We look forward to hearing from you.
New Contributor
Posts: 1
Registered: ‎01-18-2019

Re: Can't change ink cartridges on maxify mb2320.

I have the ? mark over the black cartridge printer, but it seems I can copy manually if I physcially place something in printer, but sending a print request from my computer won't work, I have a black cartridge but it wont come to the position in the middle for me to pop in a new one

Product Expert
Posts: 918
Registered: ‎11-19-2018

Re: Can't change ink cartridges on maxify mb2320.

Hi Ddkkp5,

 

I recommend performing a reset of the printer. While the printer is on, unplug the power cord from the printer and let it sit for 60 seconds. While the power is off, press the power button 5 times. After 60 seconds plug the power cord back in and power on the printer.

 

If there is still a ? above the ink cartridge, troubleshooting with our support group will be needed to narrow down the cause of your issues. Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays).

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

New Contributor
Posts: 1
Registered: ‎08-06-2019

Re: Can't change ink cartridges on maxify mb2320.

I am having the same issue. My printer shows a FULL black ink tank... however, it won't print anything in black... just comes out as a blank page. However, I was able to move the cartridge holder into place to eject the black tank and replace as I assume it may be faulty... but I cannot eject the tank! Nothing happens at all when I push the eject button. Help is greatly apprecaited!

Moderator
Posts: 1,421
Registered: ‎10-25-2012

Re: Can't change ink cartridges on maxify mb2320.

Hello! 

 

If you've followed the above instructions, and you're still having issues, you'll need to contact support for assistance. Discover your support options by visiting your MyCanon Account on our site HERE

 

If you're outside of the USA, you'll need to reach out to Canon in your country or region. Get their contact info HERE

New Contributor
Posts: 2
Registered: ‎12-19-2018

Re: Can't change ink cartridges on maxify mb2320.

Resets won't work. If you feel along the inside top you'll notice that there is a plastic panel that goes across the front of the inside top. If you feel a long thing inside top you will be able to feel where it snaps in. Use a medium bladed flat screwdriver or something similar and you can pump that panel out of there without hurting anything. What's that's been removed you can send print command to the printer and as soon as it unlock the printheads but before it starts printing turn off the printer and you'll be able to move the print heads towards the center which point here's a clip at the top of the tank that allows you Tupac the tank out of the printer you can live inside a new tank in and continue printing.
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