10-11-2017 02:24 PM
I had this problem, too. In my case, I'd removed the empty cartridge and found out that I didn't have that color on hand. Whereupon I [FOOLISHLY!] inserted the USED cartridge back in place. And the printer promptly went dead. The following, posted by someone else herer and repeated for newer users, saved my goose:
See this on youtube for directions on how to remove a MB2320 ink cartridge
10-11-2017 02:38 PM
Doing something like this can damage your MAXIFY and is absolutely not recommended by Canon USA. If you're in a situation where you need to change your ink and you can't, we highly recommend contacting our US-based support team at 1-800-OK-CANON (800-652-2666). Support at Canon USA is always free, and is right here in the USA. Our team is available Monday-Friday 8:00 am to 10:00 pm ET Saturday 10:00 am to 7:00 pm ET, excluding holidays All times ET, excluding holidays.
10-25-2017 05:19 PM
Smae problem. I cannot print and cannot change the ink. The machine is useless. This is a ridiculously ineffectual design. I will never buy a Canon Copier again.
01-15-2018 06:46 PM
Michael - I have the same issue with my MB2720. Will the ink holder not move until one is empty?
Also, will both the normal and the XL cartridges work in the printer for ALL colors?
04-04-2018 10:37 PM
I have the same problem; the printer and my computer both say the cartridge is empty but it won't allow me to remove it, nor will it print. A totally useless printer. I need to print something now, and can't wait to contact Canon support. I'd be better off to go to Costco and buy an Epson or HP. That would also solve all the problems I have with the MB2320.
04-30-2018 12:20 PM
If an "empty" warning is displayed and you cannot replace the ink tanks, troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.
This didn't answer your question or issue? Find more help at Contact Us.
10-16-2018 09:55 PM
Why you don't get it? The monitor shows it has inks but actually some ink is gone, so it does not move to 'change' position.
I cannot change ink because sensor does not detect the empty ink tank correctly.
10-16-2018 10:30 PM
One color ink does not come out on papers, but monitor shows it has left over ink, so does not allow to change it.
How can I replace an ink for the sensor does not do a good job.
12-19-2018 11:06 AM - last edited on 12-19-2018 11:10 AM by Danny
There is a solution. Canon 1st level techs just follow the FAQ's in front of them.
Start a test print. AFTER is starts printing the page, not while it is charging the print head, unplug the machine. The releases the print head so it can be moved. You should be able to align the cartridge with the removal button moving the print head around or turning its drive gear. Its a work around but it works.
You can also goto THIS VIDEO [link disabled per forum guidelines] and follow the video instructions.