Automatic Document Feeder (ADF) scans/copies 1 page into multiple pages

[steel77]

I have an MF217W printer. All works good EXCEPT that the Automatic Document Feeder takes 1 page and scans it (or copies it) into several pages, usually 3 or 4 pages. The result is that I get 1/4 page scan/copy on each page.

I tried cleaning ADF with compressed air, and checked for any paper jams, nothing.

Has anyone came accross this issues? any fix for it?

[Darius]

Hi steel77.

The results you're describing are indicative of the N on 1 or Paper Saver settings.  Scan using the normal Copy mode, and make sure [N on 1] is set to OFF.

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[steel77]

Thanks for the reply.

I checked the Copy settings, and the [N on 1] function is OFF. I turned it ON, then OFF again to see if it resets, but still getting the same issue.

I also noticed that the last bit of page is always stuck in the feeder at the end, and it is not released. I have to pull it out manually. It is doing that on every scan/copy from the ADF !

[Audrey]

Hi,

Please look into these areas to try to resolve the issue since you state no paper jam is in the printer:

Placing Document
https://oip.manual.canon/USRMA-0023-zz-SS-enUS/contents/02030000.html

Document Type
https://oip.manual.canon/USRMA-0023-zz-SS-enUS/contents/14020040.html#03050000

Clean Feeder
https://oip.manual.canon/USRMA-0023-zz-SS-enUS/contents/13010030.html

Collate features shoud be off.  <Copy>  <Collate>  <OFF>

Copy Ratio should be %100.

Enlarging or Reducing
https://oip.manual.canon/USRMA-0023-zz-SS-enUS/contents/04030010.html

Power off printer. Disconnect power cord for 30 seconds. Reconnect and power back on the printer.

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[steel77]

I tried all the above and checked the guides, nothing seem to make a difference so far !

[maximus_55]

were you able to resolve this issue? looks like my printer is having the same problem. 😞

[SoeMin]

Hi, I have same issue when scanning and tried all option. Please let me know any other option to fix?

I has paper jam before and no more paper inside.

thanks