Automatic Document Feeder (ADF) scans/copies 1 page into multiple pages

[steel77]

I have an MF217W printer. All works good EXCEPT that the Automatic Document Feeder takes 1 page and scans it (or copies it) into several pages, usually 3 or 4 pages. The result is that I get 1/4 page scan/copy on each page.

I tried cleaning ADF with compressed air, and checked for any paper jams, nothing.

Has anyone came accross this issues? any fix for it?

[Darius]

Hi steel77.

The results you're describing are indicative of the N on 1 or Paper Saver settings.  Scan using the normal Copy mode, and make sure [N on 1] is set to OFF.

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[steel77]

Thanks for the reply.

I checked the Copy settings, and the [N on 1] function is OFF. I turned it ON, then OFF again to see if it resets, but still getting the same issue.

I also noticed that the last bit of page is always stuck in the feeder at the end, and it is not released. I have to pull it out manually. It is doing that on every scan/copy from the ADF !

[Audrey]

Hi,

Please look into these areas to try to resolve the issue since you state no paper jam is in the printer:

Placing Document
https://oip.manual.canon/USRMA-0023-zz-SS-enUS/contents/02030000.html

Document Type
https://oip.manual.canon/USRMA-0023-zz-SS-enUS/contents/14020040.html#03050000

Clean Feeder
https://oip.manual.canon/USRMA-0023-zz-SS-enUS/contents/13010030.html

Collate features shoud be off.  <Copy>  <Collate>  <OFF>

Copy Ratio should be %100.

Enlarging or Reducing
https://oip.manual.canon/USRMA-0023-zz-SS-enUS/contents/04030010.html

Power off printer. Disconnect power cord for 30 seconds. Reconnect and power back on the printer.

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[steel77]

I tried all the above and checked the guides, nothing seem to make a difference so far !

[maximus_55]

were you able to resolve this issue? looks like my printer is having the same problem. 😞

[SoeMin]

Hi, I have same issue when scanning and tried all option. Please let me know any other option to fix?

I has paper jam before and no more paper inside.

thanks

[Hector]

Hello,

If you have already changed the settings and it did not resolve the issue, it looks like the printer needs service. If it happened after a jam and now the paper does not feed properly, it looks like the paper feed for the ADF is damaged.

To check your service options, you can log into your MyCanon account or contact support over the phone at 1-800-652-2666.