Hi there.
I have an issue with our Canon MF463dw device (latest firmware) with one of my client.
Casually if they print with IP and with the latest Canon installed drivers (UFR II/UFRII LT Printer Driver & Utilities for Mac V10.19.20 [macOS 10.14.6 - macOS 15.2]), with the latest MacOS version (macos 15.3.1 Sequoia) everything is fine and working.
The scan via email function is working too and sending the file in the mail inbox. There is no error.
But when they want to print again after the scan the printer and the MacOS printer spooler also show a similar error:
On the printer: "Waiting (file name)..." and nothing happen.
MacOS printer spooler: "Waiting for printer to process the job" or something like that, and nothing happen.
After we restart the printer it is printing again, like nothing happened.
- The printed files are not large max. 2 MB (PDF invoices)
- The network is good, the canon device is connected with lan-cable (the macbook connected with wifi)
- We tested with the same files. First it is printing but after the scan via email function it is not printing
- We printing it from Google Chrome
- There is no error in the machine's local IP's platform only the 852 and the 099 error message, which is basically saying that the job is cancelled due to an unexpected shutdown
Cause | An error occurred because the main power was turned OFF due to an unspecified cause while a job was being processed. |
- The error is happening with different Macbooks as well
- I tried to use different drivers as well. Both AirPrint and the latest driver from Canon with IP. It is the same error.
- Also used PS but has the same error message
- Only the scan from email function frooze the spool, but if I try with the built in macos scan software it is working well
- I already reset the canon machine once
I am currently jumped in the Mac world a couple of months ago, I was handling Windows devices so might be some really obvious Mac-hack, but cannot find a solution for this one. Any ideas?
Technical data:
Basic Device Data:
- Manufacturer: CANON INC.
- Device Name: MF460 Series
- Product Name: MF460 Series
- Serial Number: 3UG****1
Version Data:
- Main Controller: 04.07
- Boot ROM: 02.02
- DCON: 05.01
- Language: 01.03
E-mail/I-Fax Settings
E-mail/I-Fax Settings:
- SMTP Server: smtp.*****
- E-mail Address: scan@*****
- POP Reception: Off
Authentication/Encryption Settings:
- POP Authentication Before Sending: Off
- SMTP Authentication (SMTP AUTH): On
- Username: scan@*****
- Password: Set (not displayed)
- Use TLS for SMTP Data: On
- Certificate Verification: Off
- Use TLS for POP: Off
IPv4 Settings
IP Address Settings:
- Automatic Address Acquisition: Off
- IP Address: 192.168.48.2
- Subnet Mask: 255.255.255.0
- Gateway Address: 192.168.48.1
DHCP Supplemental Settings:
- Acquire Host Name: On
- Dynamic DNS Update: Off
- Acquire DNS Server Address: On
- Acquire Domain Name: On
- Acquire WINS Server Address: On
- Acquire SMTP Server Address: Off
- Acquire POP Server Address: Off
DNS Settings:
- Primary DNS Server Address: 192.168.48.1
- Secondary DNS Server Address: 192.168.31.1
- Host Name: Canonf4823c
- Domain Name: (Not specified)
- Dynamic DNS Update: Off
mDNS Settings:
- Use mDNS: On
- mDNS Name: Canon MF460 Series
And from the MAC:
