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8380cdw printing yellow & magenta streaks

jchristy
Apprentice

My 8380cdw is printing yellow and magenta streaks down the vertical sides of the pages. Tired cleaning the fixing unit and ITB, didn't fix the problem and made the print quality worse. Now the color images have streaks too. 

1 REPLY 1

Patrice
Whiz

Hi jchristy.

 

Since the cleanings did not resolve the issue, we will have to recommend that you call us at 1-800-OK-CANON (1-800-652-2666) for further assistance.  While we understand that the forum may be your preferred method of communication; the support available through our telephone technical support group will be very beneficial in this case.

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