10-07-2016 01:03 PM
I have attempted to re-install the drivers directly from the canon website for Win7x64 with no luck. Any help to get this working would be greatly appreciated.
02-02-2017 06:31 PM - edited 02-02-2017 06:31 PM
Hi dgsaxhitman84.
I will be able to assist you.
Please verify if the scanner is selected in the MF Network Scan Utility by following the steps below:
1. Click in the system tray.
2. Select the check box for the machine, and click [OK].
If the scanner is selected, there may be another program causing a conflict with the scanner driver. Please temporarily disable your antivirus software, and then uninstall and reinstall the drivers.
If the error persists, please call us at 1-800-OK-CANON (1-800-652-2666) for further assistance.
02-02-2017 06:38 PM
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