SELPHY CP1500 using SELPHY Photo Layout v4.0.0 not connecting to Google Photos

[natalielugowsk]

Running Selphy on Android 14. Since the recent update I've been unable to access Google Photos (service previously connected).

I get this error for both wifi and cellular data:

Failed to acquire Web Service information. Check your Internet connection.

[Stephen]

Hello!
Welcome to the Canon Community, and thanks for your post! We need a bit more information so that the community can provide you with the most complete answer.

Which SELPHY printer are you using, and what is the exact name of the Android app you're using?

[natalielugowsk]

Hi Stephen, my apologies:

• App: SELPHY Photo Layout v4.0.0
• Printer: Canon SELPHY CP1500

Cheers

[crabopy]

HI Stephen - Do you or anyone in your team have any plans to reply to the original request? I also have the same issue.

[Rmehdi]

Hi Stephen

Any news? We are stuck with a device that doesn't function. I literally just bought this about couple months ago to make our daughters scrapbook. This is very concerning that we cannot print. We have always trusted Canon for quality products.  

Would you please escalate this

Thank you 

[Rmehdi]

This is a shame that Canon doesn't stand behind their products. They have fully ignored the customers. Why do you sell this product if you cannot support it? This is unbelievable unprofessional.

This is was the very last Canon unit 

[Stephen]

The Community isn't intended for immediate or technical support. If your question is urgent, click HERE to visit your My Canon Account to discover your personalized support options.

If you're outside the USA, please click HERE for support options. 

[Dariored]

Exact same situation here. Same app, same printer. Same behaviour since last update.

Please help. Thanks.

[mrinot]

Same situation...no longer able to access Google photos. Also the N layout feature was highly useful as it allowed multiple photos to be downloaded and printed when using 2 pictures per 4x6 print

[Dariored]

Any news please????