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SELPHY CP1500 using SELPHY Photo Layout v4.0.0 not connecting to Google Photos

natalielugowsk
Contributor

Running Selphy on Android 14. Since the recent update I've been unable to access Google Photos (service previously connected).

I get this error for both wifi and cellular data:

Failed to acquire Web Service information. Check your Internet connection.

20 REPLIES 20

Stephen
Moderator
Moderator

Hello!
Welcome to the Canon Community, and thanks for your post! We need a bit more information so that the community can provide you with the most complete answer.

Which SELPHY printer are you using, and what is the exact name of the Android app you're using?

Hi Stephen, my apologies:

  • App: SELPHY Photo Layout v4.0.0
  • Printer: Canon SELPHY CP1500

Cheers

 

HI Stephen - Do you or anyone in your team have any plans to reply to the original request? I also have the same issue.

Hi Stephen

Any news? We are stuck with a device that doesn't function. I literally just bought this about couple months ago to make our daughters scrapbook. This is very concerning that we cannot print. We have always trusted Canon for quality products.  

Would you please escalate this

Thank you 

This is a shame that Canon doesn't stand behind their products. They have fully ignored the customers. Why do you sell this product if you cannot support it? This is unbelievable unprofessional.

This is was the very last Canon unit 

The Community isn't intended for immediate or technical support. If your question is urgent, click HERE to visit your My Canon Account to discover your personalized support options.

If you're outside the USA, please click HERE for support options. 

Dariored
Apprentice

Exact same situation here. Same app, same printer. Same behaviour since last update.

 

Please help. Thanks.

mrinot
Apprentice

Same situation...no longer able to access Google photos. Also the N layout feature was highly useful as it allowed multiple photos to be downloaded and printed when using 2 pictures per 4x6 print

Dariored
Apprentice

Any news please????

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