PIXMA PRO-200S photos coming out muddy and magenta

[AcquaintedMedia]

Hey, I've been having an issue with my photos coming out muddy and magenta. Ive spent last 3 weeks on reddit, google, and different canon printer forums. I cant figure this out. 

I print using my Samsung zf6 using the Canon Print app. Ive used that for years even on other printers. No issues. Suddenly my blacks looks weird and everything is magenta. 

Nozzle checks look great. Colors are fine there. 

Please help. 

#canonpro200s

[Patrick]

Hi AcquaintedMedia,

Please contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA PRO-200S and then click on the Product Support button to access your available support options.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

[AcquaintedMedia]

How do I find my printer? I registered it. But I used your link, signed in. And I cant figure out how to click on my pro 200s. I called and the ai hung up on me. 

[Patrick]

HI AcquaintedMedia,

I do see that you have made an account, but have not registered your printer as of yet.

Please follow these steps to register:

1.  Log into your My Canon Account by clicking THIS LINK.

2.  Once logged in, scroll down the left side menu and click on "Product Registration".

3.  Under "Find your product to start registration", type your model:   PIXMA PRO-200S and click on the result that appears.

4.  Fill in the rest of the registration form and click the "Next Step" button.

5.  Follow the rest of the prompts to complete your printer's registration.

Once complete, click on your PIXMA PRO-200S and then click on the Product Support button to access your available support options.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.