No ARM64 Driver for PRO-100S on Windows 11 – Canon Says “Good Luck” 😡

[greenleaf108]

Just a heads-up to anyone trying to use the Canon PIXMA PRO-100S with a modern ARM-based Windows 11 device (like the Surface Pro 11):

It. Doesn’t. Work. At. All.

I contacted Canon support after wasting hours trying to install drivers. Their response?

“We don’t have an ARM64 driver for that printer. Maybe one of the Windows-provided drivers will work.”

Spoiler: they don’t.

Here’s what actually happens:

• You plug in the printer (USB or network), Windows detects something

• It shows up in Devices—but without a proper driver

• You cannot select the printer from the Print menu in any application

• You can’t access properties, preferences, or print a test page

• You literally cannot send a single page to the printer

The device is effectively invisible to the OS. No Canon driver + no fallback = completely unusable hardware.

This is a professional photo printer that Canon still lists as supported. But if you're on ARM64 Windows? You're out of luck. Canon has provided no timeline, no workaround, no support—and no warning to customers that this printer is incompatible with modern Windows devices.

If you care about future-proofing your hardware, avoid Canon until they take ARM seriously.

[janeintoronto]

I do think Canon`s lack of support for old stuff is poor.  This may help you. I wrote it somewhere else but the question had a 2021 date so I`ll repeat it. (God bless Canon for not closing threads and rendering their support forum useless as MS & Google & others have done.)
I have a Surface something Win 11 and an old Pixma MX300 whose last driver from Canon was Win 8.1. 

 I plugged it in to a Windows 11 Surface USB via a hub in . It would print from Notebook. For some reason I decided to fiddle and then downloaded the last driver...for Win 8.1... and then it didn`t work anymore. The funny thing is, it now installed the 300 as a scanner, and it worked!  I never thought I`d get the scanner to work on a Windows11 computer.  But no printer.  I tried to Add Printer. It could not find it. I tried manually but I did not know what to put in Port. I put LPT something. Wrong. It would say it was installed and that it would print a test page but didn`t. I tried USB001 without the USB hub.  Success!   After it accepted that, I tried it with the hub and it still worked. I think I`m having less trouble trying to get an ``old` Pixma MX870 accepted with a Win10 driver, but I am still annoyed at the time spent. 

[greenleaf108]

Thanks for the suggestion but I've already confirmed with Canon support that they haven't built a driver for ARM64 processors (like the snapdragon CPU in my Surface 11).  This is entirely on Canon to support.  Hopefully they step up and build a driver for users of modern ARM64 laptops.