SELPHY CP1500 using SELPHY Photo Layout v4.0.0 not connecting to Google Photos

[natalielugowsk]

Running Selphy on Android 14. Since the recent update I've been unable to access Google Photos (service previously connected).

I get this error for both wifi and cellular data:

Failed to acquire Web Service information. Check your Internet connection.

[Stephen]

Hello!
Welcome to the Canon Community, and thanks for your post! We need a bit more information so that the community can provide you with the most complete answer.

Which SELPHY printer are you using, and what is the exact name of the Android app you're using?

[natalielugowsk]

Hi Stephen, my apologies:

• App: SELPHY Photo Layout v4.0.0
• Printer: Canon SELPHY CP1500

Cheers

[Dariored]

Exact same situation here. Same app, same printer. Same behaviour since last update.

Please help. Thanks.

[mrinot]

Same situation...no longer able to access Google photos. Also the N layout feature was highly useful as it allowed multiple photos to be downloaded and printed when using 2 pictures per 4x6 print

[Dariored]

Any news please????

[Rmehdi]

Same issue here. Just got disconnect from my Google albums. 

Very frustrating. In the middle of a scrapbook. Paid a lot based on reviews and the few photos I printed. And now it is not usable. Unfortunately the return window is passed.  Can you please send a patch for this ? This is really painful.  We appreciate your support. Thank you 

[Rmehdi]

CP1500  

[Dariored]

Any news here? Is somebody at Canon reading this? Are you aware of the issue?

[crabopy]

HI Stephen - Do you or anyone in your team have any plans to reply to the original request? I also have the same issue.