No ARM64 Driver for PRO-100S on Windows 11 – Canon Says “Good Luck” 😡

[greenleaf108]

Just a heads-up to anyone trying to use the Canon PIXMA PRO-100S with a modern ARM-based Windows 11 device (like the Surface Pro 11):

It. Doesn’t. Work. At. All.

I contacted Canon support after wasting hours trying to install drivers. Their response?

“We don’t have an ARM64 driver for that printer. Maybe one of the Windows-provided drivers will work.”

Spoiler: they don’t.

Here’s what actually happens:

• You plug in the printer (USB or network), Windows detects something

• It shows up in Devices—but without a proper driver

• You cannot select the printer from the Print menu in any application

• You can’t access properties, preferences, or print a test page

• You literally cannot send a single page to the printer

The device is effectively invisible to the OS. No Canon driver + no fallback = completely unusable hardware.

This is a professional photo printer that Canon still lists as supported. But if you're on ARM64 Windows? You're out of luck. Canon has provided no timeline, no workaround, no support—and no warning to customers that this printer is incompatible with modern Windows devices.

If you care about future-proofing your hardware, avoid Canon until they take ARM seriously.

[greenleaf108]

Thanks for the suggestion but I've already confirmed with Canon support that they haven't built a driver for ARM64 processors (like the snapdragon CPU in my Surface 11).  This is entirely on Canon to support.  Hopefully they step up and build a driver for users of modern ARM64 laptops.

[AlbertoAguirre]

También tengo el mismo problema, Tengo la Surface Pro 11 y tengo la pro 100, y también ha sido imposible instalar el controlador, sinceramente no tengo la oportunidad de utilizar la impresora y ya la tengo por un año sin uso.