PIXMA Pro9000 Mark II crops image

[milesmano]

Pro9000i Mark II crops image, not printing the entire image (only about 70%). When printing on 13 by 19 paper, image stops printing at 13.5 inches on paper. Same issue with 11 by 17. Smaller sheets print completely and with correct aspect ratio.

Using Windows 10 driver, settings: borderless, photo paper.

The problem is visible onscreen when using the Canon IJ Preview software ver 2.75
This problem has only recently begun to happen.

[Ron]

Hi milesmano,

Thanks for letting us know what Canon product you've got. The PIXMA Pro9000 Mark II is an older model which we have retired. While that means that Canon USA no longer offers direct support for it, your friends here in the Canon Community are welcome to offer suggestions!

You can also speak with a Canon Upgrade Program specialist to help you score a modern replacement that would meet your current needs at a discount. You can reach them weekdays and Saturdays at 1-866-443-8002.

Hope this helps!