I ordered some cartridges over a week ago, but apparently they're on backorder. I don't know when they'll ship. In the meantime, I found what I needed elsewhere, so I'd like to cancel the order. But the hold times for Customer Service are 30+ minutes (can't do that!) and no Live Chat is available. HELP PLS! How do I cancel this order and/or actually speak to a human about it? Thx
Is there a method to cancel the order yourself? e.g. some vendors you order from, when you log in to see your orders, there's a method to cancel. I'm not sure if Canon't web site offers this.
If not, you'll really need to contact Canon.
Hi, georgiapeach! Our sales team will be happy to help you with your order, and at this time, an order cancellation will require that you call. They're available weekdays and Saturdays starting at 11 AM ET (8 AM PT). Have your order number ready and call 1-800-385-2155.
We hope to help you soon!
12/05/2023: New firmware updates are available.
09/26/2023: New firmware updates are available.
08/18/2023: Canon EOS R5 C training series is released.
07/31/2023: New firmware updates are available.
05/18/2023: New firmware updates are available.
03/30/2023: New firmware updates are available.