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cancelling an order

georgiapeach
Apprentice

I ordered some cartridges over a week ago, but apparently they're on backorder.  I don't know when they'll ship.  In the meantime, I found what I needed elsewhere, so I'd like to cancel the order.  But the hold times for Customer Service are 30+ minutes (can't do that!) and no Live Chat is available.  HELP PLS!  How do I cancel this order and/or actually speak to a human about it?  Thx

2 REPLIES 2

rs-eos
Elite
Elite

Is there a method to cancel the order yourself? e.g. some vendors you order from, when you log in to see your orders, there's a method to cancel.   I'm not sure if Canon't web site offers this.

 

If not, you'll really need to contact Canon.

--
Ricky

Camera: EOS 5D IV, EF 50mm f/1.2L, EF 135mm f/2L
Lighting: Profoto Lights & Modifiers

Danny
Moderator
Moderator

Hi, georgiapeach! Our sales team will be happy to help you with your order, and at this time, an order cancellation will require that you call. They're available weekdays and Saturdays starting at 11 AM ET (8 AM PT). Have your order number ready and call 1-800-385-2155.

 

We hope to help you soon!

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