Trouble registering new lens, previous registered products have disappeared

[Mano-CD]

For the past few days, I am having trouble with the Canon Website. All my registered products have disappeared. I am trying to register a new RF lens, the product does not show up and I am unable to proceed further. Does anyone know what is happening?

[Mano-CD]

Exactly what it tells me. Canon USA however, does not seem to care.

[March411]

Firefox for me.

[justadude]

I typically use Safari, but I do have Firefox installed.  So today instead of logging in on Safari I thought I would check if it was a Firefox issue.  I still see all of my registered products.  So I got off of my iMac, fired up my old PC laptop thinking maybe it's a Windows issue that I'm not seeing on Mac software.  So Windows PC and Firefox... I could still log on and see all of my registered products.  Maybe it is an issue with your account?

[March411]

Thanks for checking Gary, I'm going to give Canon a call today.

[Jkarl]

I was having the same problem using Chrome, I deleted the browsing data and the cookies and this solved the problem for me.

[March411]

I just spent 30 minutes on the phone with Canon support. They conveyed that Canon has been working on the website and did a new migration as recently as Friday. We tested several browsers and the problem is cookies and history related, for whatever reason it was pushing me to Canon CPS when I am not a member.

Clearing cookies and history solved the problem temporarily, everything would show up. Once I logged out and logged back in the problem resurfaced. I explained that I have not changed anything locally on my system or the method I enter the website.

After testing for several minutes directed by Canon support they agreed that it was a Canon website issue. They are looking into the problem and hope to get resolution quickly.

In closing, the support person was fantastic, worked through several different tests and took great notes. From my perspective, once you get to a human they are nothing short of great!

For now clear your cookies and history if you have challenges while they are working on the fix.

[justadude]

"For now clear your cookies and history if you have challenges while they are working on the fix."

I think your last sentence made me realize why I have no problems with the Canon web site while many of you do.  Before I retired two years ago, our IT Tech would tell us to set up all company computer browsers in privacy mode so it would clear all history and cookies every time we logged out.  It saved him and his team a lot of headaches, so I've been doing the same on my home computers for the past 17 years.

"From my perspective, once you get to a human they are nothing short of great!"

I couldn't agree with you more, Marc!  While customer support seems to be getting worse every year with a lot of companies, Canon (and in my experience, Apple) have some of the best support people on the planet.  All other companies should use these two companies as a roll model.  

[JFG]

Hell everyone,

I'm experiencing the same when I access my account on my Galaxy Ultra using Google, I get: "Looks like you don't have any registered products". However, if I log into my account using DuckDuckGo on my cell, I can see all of my registered products.  If I log into my account with my laptop using EDGE,I can also see all of my registered products and all of my orders etc.  Therefore, I know that there is nothing wrong with my Canon account.  So, the problem occurs when using Google.  Also, per Whiz (March411):  "After testing for several minutes directed by Canon support, they agreed that it was a Canon website issue. They (Canon) are looking into the problem and hope to get resolution quickly.  Hopefully, the issue will get resolved soon.

[Mano-CD]

I have the same experience. If I login on Safari, I see all of my registered products. On Chrome, zilch. The ball really is in Canon's court. They should set up technology in such a way that, whatever browser we use, we should be able to see all registered items. My issues continue with Chrome. Does Canon not care?

[Mano-CD]

No issues with my Account. I can see all my registered items if I log into my Canon account on Safari. The problem is Chrome and it is the browser I use. Canon knows there is a problem but they do not seem to care.