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Questions About Cancelled EOS R8 Order

Shadow_laddie
Apprentice

I just recently put in a order for a Refurbished R8 Body and the order status was cancelled. I had contacted the bank and they said they confirmed the transaction and that now it has gone through and Canon accepted it. However, I'm still just kind of worried and was wondering a few things. Currently, it's status hasn't changed and the R8 is now out of stock so does this mean I've gotten it? How long do I need to wait for the order status to change? Or should I contact Canon about the order? Please let me know. Thank you.

1 REPLY 1

Stephen
Moderator
Moderator

You'll want to reach out to the phone sales team. They're the only folks who have the authority to pull up an active order and see what might be going on. This is to protect your personal information. Sales is available at 800-385-2155, Monday through Saturday. 

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