Order Cancelled?

[nabtabs04]

Hello,

I made a purchase two days ago (June 11, 2024) and I recently received an email stating that it was cancelled (strange, as my card was still charged for the purchase). I made the mistake of buying without creating a Canon account, and therefore could not receive support for my order. What happens now? Will I be refunded? If I repurchase, how can I prevent this from happening again? 

Thank you! 

[SamanthaW]

Hello!

This Community is not intended for sales help, so we recommend reaching them directly for guidance! 1-800-385-2155 Monday to Saturday! 

[Kennedyjvick]

The same thing happened to me but I haven’t gotten a refund and when I call on Saturday it says they’re closed. It’s a lot of money! 

[SamanthaW]

Hi there! 

Our sales hours have changed to Monday to Friday, excluding holidays. Please reach out to them Monday for more information, remember to select the option for placing a new order to get through to a representative!