No Order Confirmation and paid order does not show on my account

[skobknob]

I ordered a printer on May 2, 2023. Canon charged the purchase price to my credit card.  

I have not received a receipt or confirmation of purchase or tracking number. I logged into my account. The sale does not show up on my profile.

When I try to check by order number it says I’m not registered at this store. When I try to recreate a profile it says the email is already in use.

Please help! I am stuck in catch 22. 

[shadowsports]

Greetings,

This is a complex issue and one the sales dept and/or web services team will need to resolve.  

Canon sales.  800-385-2155