05-06-2021 10:36 AM
Hi, I am new to cameras and SD cards and had no idea that this could happen. All of my images on my SD card are grey or have only half of the image there. I used to have a second copy on the old online album but since Canon changed to the new one those are all gone. Please tell me theres a way to save these photos!
05-06-2021 01:32 PM
05-06-2021 01:48 PM
Thanks for your help. Unfortunately they are grey on the computer. 😞
05-06-2021 04:41 PM - edited 05-06-2021 04:42 PM
Are you capturing in RAW or JPEG? If using RAW, I'm wondering if your software is out-of-date and doesn't understand the RAW format in your images; thus rendering things as blank/gray.
Also, what specific camera are you using? What operating system on your computer? What software are you using on your computer to view the images (to include the version)?
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.