06-08-2023 10:14 PM - last edited on 06-09-2023 08:43 AM by Danny
Hello, I am an international student coming to the United States and my English is not good, so I can only communicate by email. My question is, I have placed two orders with Canon officially and both were canceled, why is that? And the second order has not been refunded for the purchase on my credit card. Please help me with this, you can leave your email for our communication.
Solved! Go to Solution.
06-09-2023 08:48 AM
Hi, bin! If you placed an order with Canon USA, please keep in mind that all orders should have addresses within the United States for both billing and shipping. If you live in another country, that might cause problems for your order. If you need more help and you're able to call us, you can reach our sales team weekdays and Saturdays at 1-800-385-2155. You can also chat with them online by visiting our web site and clicking the red "CHAT" button at the lower right.
Hope this helps!
06-08-2023 10:18 PM
Hi and welcome to the forum.
Sorry to learn of your issue. It is best not to share email addresses. Use the personal message feature on this site instead. Access that via the letter symbol at the top right of the coomputer displat or via your profile icon.
06-09-2023 08:48 AM
Hi, bin! If you placed an order with Canon USA, please keep in mind that all orders should have addresses within the United States for both billing and shipping. If you live in another country, that might cause problems for your order. If you need more help and you're able to call us, you can reach our sales team weekdays and Saturdays at 1-800-385-2155. You can also chat with them online by visiting our web site and clicking the red "CHAT" button at the lower right.
Hope this helps!
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.