Confusion on the order

[bin]

Hello, I am an international student coming to the United States and my English is not good, so I can only communicate by email. My question is, I have placed two orders with Canon officially and both were canceled, why is that? And the second order has not been refunded for the purchase on my credit card. Please help me with this, you can leave your email for our communication.

[Tronhard]

Hi and welcome to the forum.

Sorry to learn of your issue. It is best not to share email addresses. Use the personal message feature on this site instead. Access that via the letter symbol at the top right of the coomputer displat or via your profile icon.

[Danny · Accepted solution]

Hi, bin!  If you placed an order with Canon USA, please keep in mind that all orders should have addresses within the United States for both billing and shipping.  If you live in another country, that might cause problems for your order.  If you need more help and you're able to call us, you can reach our sales team weekdays and Saturdays at 1-800-385-2155.  You can also chat with them online by visiting our web site and clicking the red "CHAT" button at the lower right.

Hope this helps!