EOS Webcam Utility doesn't work with macOS Ventura

[onderceylan]

Hi there,

I've recently upgraded to macOS 13 (Ventura) and EOS Webcam Utility doesn't work anymore. I tried both amd64 (EOS Webcam Utility 1.0) and arm64 (EOS Webcam Utility 1.1) versions, but none of them work properly.

EOS Webcam Utility 1.0 freezes, and EOS Webcam Utility 1.1 only works once after a system restart when camera is turned on and off a couple of times, but then system loses the connection with the device.

Please publish a fix of the software as soon as possible for your customers like me who are depending on the camera for their day to day work.

[onderceylan]

You don't need to manually uninstall the utility files like that, each version of utility has it's own uninstaller, which is in the Applications folder under EOS Webcam Utility folder.

I've tried uninstalling the older version - I do that every time when I try another version. But it doesn't help, the discussed pro version (2.0) doesn't work at all for me. The only version that works half measure is the 1.1 version, then I need to restart my camera device and toggle camera view in meeting softwares for some time until it starts to work on a single stream. The same goes every time a share my cam, it's pretty annoying.

[onderceylan]

I appreciate people sharing alternative ideas, but none of those are acceptable solutions in my case.

The discussed pro version (2.0) doesn't work for me at all, and note that the release date of that package is pre-ventura.

The only version that works half measure for me is the 1.1 version, then I need to restart my camera device and toggle camera view in meeting software on-and-off for some time until it starts to work on a single stream. The same story goes every time I start a new stream sharing my cam, it's pretty annoying.

I hope Canon product and engineering teams solve this issue asap for many customers like me who suffers from the very same issue.

[harmerj7]

+1 this is also happening to me - I can't use my Canon T8i as a webcam for my meetings or for recording webinars, which was the whole reason I purchased it. Pretty frustrating.

[shadowsports]

Greetings,

There are a few threads about this and other Canon software working with Ventura.

First, it's important to point out that v1 and v1.1 of the WebCam Utility are no longer supported.

Everyone should be using v2 Available here: EOS Webcam Utility | Canon U.S.A., Inc.

I would also suggest that any older versions of the software be removed from your system, prior to installing v2, Irregardless that they might use separate install folders.

As with previous MAC OS upgrades, software function can be affected by GateKeeper, Security / Application permissions.

If you use Zoom as your Meeting Client and are running Apple Silicon, there is a separate installer for MACs running M1,M2 processors available from zoom dot us.

Regardless of your OS, implementing a back up solution (Time Machine, Acronis, Macrium) etc is important to protect yourself from loss of data or functionality due to system upgrades or hardware failures. Time Machine (MAC) is free, so is Macrium (for PC).

[Waddizzle]

For those forum members who are posting on this thread with a similar issue, I strongly encourage you to start your thread on the topic. Some of the issues are unrelated to the original issue, so please start your own thread for your issue. I say this for a couple of reasons.

Number one, it is confusing to people trying to help you. Members try to answer the original question. Your issue is not always the same as the original issue. Besides, it is bad internet etiquette to hijack an existing thread. You are sending email notifications to someone about your issue.

Also, there is only one thread about this issue, which might suggest that this is not a major issue. The more threads there are on the topic, then the more likely the issue is likely to gain importance.

Thank-you, for your cooperation.

[mercuzi0]

Thank you! You ARE THE GOAT!

[W3ss]

Hi,

I also have this problem and partially solved it by installing the EOS Webcam Utility Pro. I mean by "partially solved", because in my case it only works with Skype or Zoom. Nonetheless in the case of Discord or Facetime, it doesn't detect the EOS plugin.

EOS Rebel T7 FW 1.1.0

MacOS V13.0.1

Thanks in advance and regards!

[AZRadRealtor]

I also downloaded the EOS Webcam Utility Pro. it works great with my RP, but fails to recognize my T6i no matter what I try to do. 

[rjvtechnology]

I have Canon 90D and I had the same problem that you described, 
I saw solution from youtube and is fixed my problem.
here is the step you should to do hope it will work for you.

1. Delete the EOS Utility & Webcam Utility from your MacBook, also the plugs. -> here is link how to do that. Click Here.

2. Restart the mac. 

3. Go to Canon US download site.

4. Select you camera and after that SELECT version macOS11.

5. Scroll a little bit down and you find EOS Utility 3.16.1 for macOS download it.

6. Install, then go again to Canon US download site.

7. Select you camera and after that SELECT version macOS12.

8. Scroll a little bit down and you find EOS Webcam Utility Pro for macOS download it.

9. install, that's it.

hope it will work for you.

[harmerj7]

rjv - did you mean uninstall the Webcam Utility or just the regular EOS utility?