EOS Webcam Utility Freezing

[lncanon]

Hi, I'm using the EOSWebcamUtilityPro-MAC2.1.18.pkg on a Macbook M3 Pro (OS Sonoma 14.5), and I have a Canon EOS M50 connected by a micro-USB to USB cable. I am using the EOS utility to make my camera visible to streaming applications, like Zoom.

Issue: After every ~3min, my stream freezes, requiring a reset (either unplugging, turning off, or using the EOS utility GUI to change a setting, like zoom, on the camera)

Background:

1. I know the issue is not in Zoom, as the EOS webcam utility app itself behaves identicially

2. I know the issue is not the camera: I can stream from the camera on a linux machine using ghoto2 + ffmpeg + v4l2 with no issues

[Nick2020]

Hi lncanon,
Thanks for checking in. As you may have noticed, we have two programs that are similar in name, EOS Utility and EOS Webcam Utility. EOS Utility is for downloading images and clips to the computer, and it has some remote shooting options, but the program for livestreaming is EOS Webcam Utility. That will run in the background, but it won't work if EOS Utility is also running.

Close out of EOS Utility, and then check to make sure that you don't have a camera icon on the top right of your computer screen. If you do, right click and exit out of it. Beyond that, make sure that your camera is set to shoot movies, and then connect by USB. It might also help to disconnect other accessories and try different USB ports. Some USB ports can be stronger than others.

You'll also want to confirm that Wi-Fi is disabled in the camera's menu. Otherwise, the USB connection won't work.

[ilanagolan]

Hi!

Thanks for this! I am having the exact issues above. I quit the EOS Utility, tried different USB ports and my video still freezes every few minutes. This just started I think when I upgraded my mac to Sonoma. I don't think I've seen this before. I love my Canon E05 but I need my video to be reliable for my podcasts and live webinars.  Can you please help me debug this? 

[ilanagolan]

Please help me understand if buying a new Mac will help. I need a fix for this asap… thanks!

[lncanon]

my guess is that it will not help -- my issue was on a brand new m3 macbook pro. All I could find were suggestions to buy a better camera. This suggestion might not be helpful to you, but for whatever it's worth: it works perfectly on linux if that's an option for you.

[NatalyaP]

Greetings lncanon,

In case you are still experiencing issues with using your EOS M50 camera as a webcam with the EOS Webcam Utility, then let's check to see if updating the software will help resolve the issue. Per your original post, it shows that you were running with version 2.1.18. I do show that there is a newer version available, version 2.2.22. You may download the latest version of the EOS Webcam Utility from the product support page of the EOS M50 camera:

https://www.usa.canon.com/support/p/eos-m50

If using a USB hub, then let's see if we can connect the camera directly to a USB port on your computer or disconnect the other devices from the hub. This intermittent disconnection could be caused by interference from the other devices that are using the same hub.

[Nowski]

I'm using the latest (2.3.15.1056) and am having the exact same issue on mac, it is working with the same camera on my windows machines, but I'm 2 macs down and I'm having the same issue with the m1 macbook pro. It runs anywhere from 5 to 15 minutes and then just freezes the screen until I restart the EOS Webcam utility.

[Stephen]

Hello. If you have the current EOS Webcam Utility Plus version installed from https://canon.us/ewu and still have issues, please get in touch with support at 1-800-OK-CANON (800-652-2666) for one-on-one troubleshooting.