T5i Flash Rarely Works

[t5i_user]

I bought the T5i a year ago and just experienced the same issue. I have reset to factory setting and still experiences the same issue. I have attached a sample photo below that I took recently. This was taken with auto-mode, indoors in the evening with incandescent lighting. Do I need to buy a new camera? Is there a part I need to replace?

[jrhoffman75]

You were in Auto, and the camera decided you had enough light to expose the subject without flash.

Switch to Prgram and manually activate flash.

DPP Auto Adjust brightened it a little.

[RobertTheFat]

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@t5i_user wrote:

I bought the T5i a year ago and just experienced the same issue. I have reset to factory setting and still experiences the same issue. I have attached a sample photo below that I took recently. This was taken with auto-mode, indoors in the evening with incandescent lighting. Do I need to buy a new camera? Is there a part I need to replace?

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Probably the camera's metering system is being fooled by the highly reflecttive surfaces in the background. The correct way to handle it is with bounce flash; but of course that requires an external flash unit, unless you want to try to fabricate a foil or paper reflector to divert the beam. Unfortunately, there are some situations for which built-in flash is simply an inadequate tool.

[jrhoffman75]

Based on Bob's comment, did flash not fire or did flash fire and you didn't get the exposure you wanted?

[t5i_user]

The flash does not fire. Instead, there is a light located in front of the camera, below the ISO button, that would flash orange instead. I don't think this is normal because this just started happening recently and I have had this camera for awhile and would have noticed this with the amount of pictures I have taken.

Also, I tried using programmable mode and the same thing happened. Not sure if I adjusted manual flash right, but overall, essnetially, no matter what mode I'm in, I get the same yellow picture quality.

[JuliaS]

I am having the same problem.  I bought the camera last november.  Hope we can find some answers

[jrhoffman75]

That's the red eye reduction/self-timer light.

Make sure that you don't have any special features set by reseting the camera.

Menu 4 dot wrench clear settings.

[jrhoffman75]

If the red eye reduction light is coming on, but the flash isn't flashing, perhaps camera needs repair. I tried it on my camera and flash does fire when moving bar in viewfinder disappears and orange light goes out.

Call the Canon support number and talk with them.

[JuliaS]

I am having the same problem and have been trying all that you all are mentioning.  I just went to clear the settings.  The 4th wrench is not available in the A mode. Is that normal?  I did find it in P and reset.  The camera does some shots fine now and others not at all.  Do I need to contact Canon?

Appreciate any help

[jrhoffman75]

Normal not to have reset in A+ mode. I suggest calling Canon. I have always found them helpful.