08-07-2023 02:08 AM
Hello
Lately, I have been experiencing random freezing specifically while I have been recording (I tried all resolutions and frame rates etc...). It happens at random and sometimes it doesn't happen at all. When it does freeze I lose the footage or it becomes corrupted data. I have tried different lenses, changed the battery, downgraded the firmware, reset the camera, and replaced the SD cards but it still freezes.
I'm living in Japan so the language barrier is not helping with solving this problem.I phoned support and they asked me to send it in to check but it's going to take two months just to identify the problem which will affect me negatively. So I'm trying to avoid that suggestion for now.
I looked at many threads about this topic and none of the suggestions/solutions worked for me.
If someone can provide me with a solution that I can try. It would be greatly appreciated.
Equipment:
08-07-2023 12:38 PM
What video format are you capturing?
On which memory card are you saving the video files?
08-07-2023 08:06 PM
I mainly use Cfexpress for my video files. When the freezing became more frequent, I tried to use the San disk at a lower video setting but I still get the same issue
In terms of the format and resolution. I normally use 4K-U at 24 fps and standard IPB but I have tried everything.
Additionally, I tried different modes too but I normally shoot in manual. I hope this answers your questions
08-08-2023 05:02 AM
I faced the freezing problem two days back while using R6 with my 500L F4 _ 1.4x IS III
08-08-2023 02:05 PM
@DhandaNot wrote:I faced the freezing problem two days back while using R6 with my 500L F4 _ 1.4x IS III
Please. Start a new thread for your issues. Thanks, ahead of time.
08-08-2023 02:08 PM
How many noise reduction settings do you have enabled?
BTW, I recommend using a UHS-II V90 SD card in this camera.
Be sure to format your memory cards in the camera prior to first use. If you have multiple cameras or devices, do not swap memory cards between devices.
08-08-2023 09:13 PM
The noise reduction is set to standard.
Thanks for the recommendation. I will definitely try it.
Noted. At the moment I have one camera. I formatted both cards after I used them but it still freezes.
If the camera is moving for example doing a following shot. The camera freezes more often. Do you think I should just send the camera in for repairs? I am interested in your opinion. From my research, there hasn't been a solid fix even after it's been sent for repairs.
08-08-2023 10:07 PM
Try testing it with all the Noise Reduction, Image Correction, and Lens correction settings disabled. Speaking of lenses.
What type and brand of lens are you using? If you’re using an adapted EF mount lens, then what brand of lens mount adapter are you using?
08-08-2023 11:07 PM
I will try it this week and get back to you.
I'm using Canon RF50mm F1.8 STM for Canon Full Frame Mirrorless RF Mount. However, I do rent other lenses. Normally RF lenses.
08-27-2023 10:26 PM
Hey Hey
So good news. I formatted and did everything you recommended. The camera hasn't frozen since I disabled everything.
Thanks for the advice. I will slowly start enabling the setting and see which one is causing the problem.
I appreciate all your help.
09/26/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.1
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.