08-30-2024 01:41 PM
I purchased the Canon EOS R5 Mark II plus RF 24-105 F/4 Kit. When I tried to register the product in my Canon Account on the Canon USA website, this Kit was not listed as a possible choice. The Canon EOS R5 Mark II Body Only is available to register as an individual item.
I can't imagine a good reason why the Canon USA website was not ready to accept this online registration. Likely causing more work for Canon staff and a bad customer experience.
08-30-2024 02:40 PM
Can you register each item separately?
08-30-2024 03:15 PM
I had the same problem and successfully registered the body and the lens separately.
08-30-2024 05:35 PM
Canon registration web page says “If you purchased a camera and lenses Kit, please select KIT PRODUCTS to find your product name.”.
there may be disadvantages to me in splitting a Kit into 2 registrations. Since there is still time for Canon to fix this and have my registration still in the registration window
08-30-2024 07:09 PM - edited 08-30-2024 07:15 PM
Greetings,
I agree, it's not there. Contact support. They can assist you. The bundle (kit) needs to be added.
When this happens, you can click "Having a Problem", then "Click here to see US Models"
This is how you get the correct naming syntax.
~Rick
Bay Area - CA
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