cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Canon USA website wrong about R5 Mark II specs

Imawino
Contributor

Trying to contact Canon USA is difficult. 

I just purchased the R5 Mark II and was looking for a screen protector. Seeing some inconsistent information on Amazon, I went to the Canon USA website and looked at the specs. The LCD information lists the screen size as:

3.0-inch (screen aspect ratio of 3:2)
2.95 in./7.5cm diagonal (2.44 in./6.2cm width, 1.65 in./4.2cm height)

which is the same as for the R6 Mark II. There seems to be a bit of confusion on the photography forum I use, so I pulled out my calipers and measured both. The correct measurement is:

3.2-inch (screen aspect ratio of 3:2)
3.15 in./8.01cm diagonal (2.63 in./6.67cm width, 1.75 in./4.44cm height)

which is the same as the original R5.

Can anyone here contact Canon? Admin?

1 ACCEPTED SOLUTION

Hazel_T
Product Expert
Product Expert

Hi Imawino,

Thank you for alerting us to this. I sent an alert to our website team about the measurement listed in the technical specifications on the product page. I checked the manual and it lists that the screen is a 3.2 inch screen. If you want to view the measurements in the manual they are on page 1211 of the manual in the Screen section.

If you need a copy of the current manual it is available HERE. Once you are on the web page click on the Manuals button and the one to reference is named EOS R5 Mark II Advanced User Guide.

View solution in original post

5 REPLIES 5

p4pictures
Whiz
Whiz

Looks like a copy and paste error. Canon sales company in Japan and Canon UK websites list the EOS R5 Mark II screen as a 3.2 inch screen with aspect ratio of 3:2. Canon UK website lists the EOS R5 original version as as 3.15 inch with 3:2 ratio, yet the Canon Camera Museum page for the EOS R5 shows 3.2 inch and 3:2 ratio.

I suggest you use the feedback function on the webpage and send you noted error to Canon USA.

 


Brian
EOS specialist trainer, photographer and author
-- Note: my spell checker is set for EN-GB, not EN-US --

Where is the feedback function?

March411
Rising Star

I've always been able to talk to a person easily using either of these numbers.

800-385-2155 or 800-652-2666


No trees were destroyed in the posting of this message. However, a significant number of electrons were terribly inconvenienced.
Marc
Windy City

R3 ~ R5 ~ R6 Mk II ~ R50
Adobe and Topaz Suite for post processing
My Online Gallery

Hazel_T
Product Expert
Product Expert

Hi Imawino,

Thank you for alerting us to this. I sent an alert to our website team about the measurement listed in the technical specifications on the product page. I checked the manual and it lists that the screen is a 3.2 inch screen. If you want to view the measurements in the manual they are on page 1211 of the manual in the Screen section.

If you need a copy of the current manual it is available HERE. Once you are on the web page click on the Manuals button and the one to reference is named EOS R5 Mark II Advanced User Guide.

Thank you very much, Hazel! Glad to know it will be fixed.

Avatar
Announcements