cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

New R6 not turning on

Katiewms11
Apprentice

It got set up while at the store so it turned on earlier today, but it won’t turn on now. I’ve tried the battery that came with it and a new battery. Thank you!

3 REPLIES 3

Waddizzle
Legend

Was the camera factory-fresh, brand new? Or, was it an [open box] item? Turning on a camera at the store sounds a little unusual, to me.

Two things. But first remove any memory card(s), lens, or mount adapters.

One, make sure your battery is fully charged. The initial first charge may take more than a couple of hours to complete. New batteries are not fully charged.

Two, make sure the doors to both the battery compartment and card slot are fully closed. There are micro-sensors on them that make sure the doors are closed, which can prevent the camera from powering up.

--------------------------------------------------------
"The right mouse button is your friend."

jrhoffman75
Legend

Why not return to the store? If it’s a camera problem have it replaced. If it’s a new user issue the store can help you.

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, Pixma TR8620a, LR Classic

Greetings,

@katiewms11. You do know the R6 mkII is going to be released in 3 days right?

There is no reason not to buy the mkII <<<<<<<<<<<<<<<

~Rick
Bay Area - CA


~R5 C (1.0.2.1) ~RF Trinity, ~RF 100~400, +Canon Control Ring

~6D2 (v1.1.1) Retiring ~EF Trinity, others ~DxO PhotoLab Elite ~Windows10/11 Pro ~EVGA RTX 3080Ti FTW3 Ultra ~ImageClass MF644Cdw ~Pixel6 ~CarePaks Are Worth It
Announcements
01/18/2023: New firmware version 1.1.1 is available for EOS R6 Mark II
01/09/2023: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
01/03/2023: Welcome to CES 2023!
12/08/2022: New firmware version 1.0.5.1 is available for EOS C70
12/07/2022: New firmware version 1.7.0 is available for EOS R5
12/07/2022: New firmware version 1.7.0 is available for EOS R6
11/22/2022: New firmware available for EOS R3, EOS R7 and EOS R10
11/16/2022: We're thrilled to be ranked among the Best Employers for Veterans in 2022 by Forbes.
08/31/2022: New firmware version 1.1.1 is available for RF 70-200mm L IS USM
08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/14/2022: New firmware version 1.0.1 is available for CR-X300
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.