EOS 6d Mark II Used camera Viewfinder Grid Lines - are these able to turn off?

[alyssal]

Recently bought a used 6d mark II from BH photo. These lines I can see consistently through the viewfinder. Even if I mess with viewfinder settings on the camera, they are always there. Am I missing something? Did this camera have a custom viewfinder installed? Lines appear to be permanent? I took a picture of what I'm seeing through the viewfinder with my phone. My old 6d mark ii did not have these lines.

PXL_20260814_220632475.jpg

[deebatman316]

Hi @alyssal since this camera is new to you reset both the main and custom functions back to factory default.

[shadowsports]

Greetings,

Perform a full settings reset, Main and Custom Functions.

If you haven't downloaded a copy of your user manual, do that next. 

https://gdlp01.c-wss.com/gds/9/0300027469/05/eos6d-mk2-im4-en.pdf

Read your manual,  😉.  It is the single best way of learning about your camera.  

Then, see this for further explanation about the grid lines. 

How to Enable the Grid in the Viewfinder on the EOS 6D Mark II https://share.google/Wirhsp5dxK8W69KdL

[alyssal]

I did perform a factory reset myself - the lines are still there. They are present in the viewfinder even with the camera off. Is there an aftermarket product on the viewfinder that does this? I've never seen lines in any viewfinder like this before.

[alyssal]

Yep, did that, no change. Lines are still present even if camera is on or off. The lines do not "flicker" per say, they are there permanently if that make sense?

[deebatman316]

Hi @alyssal turn the mode dial to A+ and see what happens. The camera uses an LCD overlay in the viewfinder instead of a regular focusing screen.

[alyssal]

No change. No matter what I do the lines stay there permanently. It doesn't matter which setting it's on when I turn the dial. This is what it looks like inside the camera? For coming from BH photo, should the mirror be this dirty? So there's actually lines on the mirror?

[alyssal]

Another picture.

[deebatman316]

The camera uses an LCD overlay in the viewfinder it may have failed. I would ensure that the grid display is turned off in the menu as @shadowsports said. He provided an electronic copy of the manual for your camera. If it still doesn’t work I would return it to B&H Photo NYC. 

[alyssal]

Yes, all viewfinder gridlines are turned off or disabled. So the lines I'm seeing on the mirror when I take the lens off and look inside is from a failed LCD display? Sorry if I'm interpreting this incorrectly. So the LCD displays onto the mirror, but this one appears to be stuck on displaying lines permanently? Does the mirror appear abnormally dirty for just coming from BH photo today? I just feel like it wasn't even cleaned or tested....

Thanks for helping.