My Macbook Pro will not recognize my Canon Rebel T3i when I plug it in. Please help!

[aprince1982]

I've installed the necessary software from Canon, but no luck. Any suggestions?

[pdxjasmine]

I am having a similar issue. I just bought a new MacBook Air about a month ago and connected my Digitial Rebel via the USB cord. iPhoto (and Image Capture) recognize the camera but no photos show up. I double checked that there are images on the CF card by viewing the photos on my camera.

I have OS X Yosemite and I installed the software that came with the camera. 

I'm hoping there is a fix to this even though my camera is about 10 years old now!

[RobertTheFat]

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@pdxjasmine wrote:

I am having a similar issue. I just bought a new MacBook Air about a month ago and connected my Digitial Rebel via the USB cord. iPhoto (and Image Capture) recognize the camera but no photos show up. I double checked that there are images on the CF card by viewing the photos on my camera.

I have OS X Yosemite and I installed the software that came with the camera. 

I'm hoping there is a fix to this even though my camera is about 10 years old now!

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There's a recent article in another thread that seemed to suggest that older Rebels used a different protocol to talk to computers. Though that protocol is now antiquated, it apparently still works; but you have to manually set the camera to use it. I'm not sure which thread it was, but it's one that's still active.

[pdxjasmine]

After searching the Apple forums for a solution, I got it to work. I changed the Communcation setting in the camera from 'Normal' to 'PTP' and everything worked just like it used to!

[AnnMarie]

Jasmine - 

Thanks so much for the tip.  I have been searching for a month to correct this issue and you saved me fron insanity.  Thank you.  Thank you.  Thank you!!!

[jmrphoto]

Where did you find the Communications setting?  

I have used my several years old Canon Rebel with my Mac many times.  I have never had a problem uploading pictures.  Suddenly the camera will not speak to the Mac.  I know the Mac recognizes the camers as it is listed in the System Utilities.

Any help?

Canon's instructions for connecting camera to computer are of no help.

Thanks.

[missjones]

I am having the same issue. I have upgraded to Yosemite and was able to still upload my pictures off the camera. With the new update changing iphoto to "Photos" I cannot upload the photos off of the camera, whether it's by directly through the SD reader or through attaching the camera via the cord. Through this forum I was able to ascertain that the macbook is reading the camera...but, I canot access the photos. Also, other forums have suggested switching camera to PTP rather than "normal" from what I can tell my camera does not have that in the menu options. 

Please advise,

Thank you!

[Mon]

Hi Canon community. Because of this forum, I finally figured out how to hook my camera up to my Mac! Thank you
Question: is there a different method when importing a video taken by my Canon Rebel t3i to my Mac Pro??

[kiwisimon]

Just as an extra I was having the same trouble. After turning on the camera after attaching the usb , Nothing. Then I pushed the playback arrow on the Rebel just below the LCD screen and it all went swimmingly. Maybe it will help others. Cheers

[khouse]

Hey Canon Community! I am hoping you can help me out. I have a Macbook Pro, and it is also not finding my camera. I tried the suggestion above, and it is still not registering. Incidentally, I tried to go to photos and it still doesn't show up. I've tried both USB ports, as well as different cables. Any help would be greatly appreciated! 

[kiwisimon]

After all my problems the best solution I found was to use the original USB cable that Canon supplied. No problems since I did that. Some lower qaulity cables just don'T have the ability to transfer data well. Good luck. TRy installing canon updates as well and restarting your Macbook.