06-01-2022 10:59 AM
My shutter will not open when I try to look through my Viewfinder. Please help! I can take pictures through the screen but when I switch back to the view finder, it is black.
06-01-2022 03:16 PM
The likely cause is that the mirror is locked up, so it is blocking the pentaprism from displaying the image to the viewfinder, on the other hand the sensor is able to have an unobstructed view.
What lenses were you using when this happened?
06-01-2022 03:21 PM
I was using the Canon EF 16-35 MM f/4L IS USM Ultra-Wide Zoom Lens
06-01-2022 03:35 PM - edited 06-01-2022 03:37 PM
Check that you haven't inadvertently actuated LiveView.
06-01-2022 03:39 PM
It's in Live View Shooting, not Recording.
06-01-2022 03:41 PM
Switch it out of LiveView and you will get your optical viewfinder back. It’s an either/or.
06-01-2022 03:43 PM
It sounds like the shutter opens when I switch from live view, but viewfinder is still black unfortunately.
06-01-2022 03:49 PM
In that case either mirror lockup is inadvertently set or your camera has a mechanical problem.
Go into the menu an reset all camera settings. See page 56 of your manual.
Wrench (yellow) menu page 4
06-01-2022 03:50 PM
I have already done that. I'm assuming it's a mechanical issue as well. Thanks for trying to help!
06-01-2022 03:57 PM
Did you remove your lens and look in the mirror box?
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.