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How to get repair?

matvryphotog
Apprentice

My EOS M6 Mark II had an unfortunate encounter with my dog and my poor camera now needs some service.

 

However, I keep running in circles trying to find the form to request service for my camera; or if Canon is even accepting repair requests during COVID-19.

 

I registered my product, and find my way to this page: https://mycanon.usa.canon.com/products/service and click on "Request Service" next to my camera. It brings me to https://mycanon.usa.canon.com/products/support which has no form or information on requesting service other than a phone number and a email address that doesn't work.

 

Is there a hidden portal somewhere or what am I missing here?

2 REPLIES 2

ebiggs1
Legend
Legend

Call Canon at 1 (800) 652-2666

EB
EOS 1DX and 1D Mk IV and less lenses then before!

So, pick up the phone? So old school.... Smiley LOL

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