Is this the HDRPQ setting in the camera menu? If so then the camera will capture RAW images in the normal way, or if it was previously set for JPG or RAW + JPG then you will get .HIF or .CR3 + .HIF files.
When you transfer the images to the computer, if the images have the .HIF file extension then they are the HEIFF format. This format .HIF file type is not well supported on Windows computers. You can convert .HIF files to JPG with the camera itself.
Go to the playback menus, second page and you will find the option HEIF to JPG conversion as shown below.
HDRPQ is not just for video, but a setting that can also be used for photos and is designed to be used with computers that have HDR displays and that can handle the file type. Currently this is mostly limited to Apple Macs.
First Menu, (Camera) second _ it was down a couple. I turned that off and it let me load to computer, but I am not sure if it is shooting normal RAW or not. I do not want C-RAW This is the message I was getting, sorry my phone does not take good photos at all.
Thank you very much, I THINK I have properly set it for RAW only now. It is a bummer, with my M50 it was a nightmare to try to read the manual because I knew nothing and it got me more confused than anything, now I know more and I want to read the manual and my eyes won't let me. I will get it all figured out, but the time the Mark 10 is released. 😄
@Far-Out-Dude wrote:
Somehow this HDRPQ thing got turned on on my computer and now all the photos I took today are corrupted and it says I have to convert them to Jpeg to load them to my computer. I can find no videos telling me how to do it and with my eye problems reading the manual has been a problem.
I don't understand why something that is supposed to be for videos was even working when it was on camera mode? I never use video mode.
Anyway can somebody help me with recovering my pictures? Thank you very much.
From reading the thread, it looks like you have the first problem solved. As you have found, PQ is a camera format and your PC didn't "turn it on" 🙂 On my R5 II, with firmware 1.0.3, the toggle to enable/disable HDR PQ is in shooting menu 3. Once it's set to "Off", you will be shooting Raw and if you wish, +JPeG. Note that if you have PQ enabled, you can not also record JPeG. As for HEIF (HIF) being for videos, it's actually a subset of the HEVC codec. Some genius figured out that it [HEIF] made an excellent container for for stills, it has 10bit color vs 8bit for JPeG and has better compression, so it makes a smaller file. As mentioned, you need an HDR monitor to take advantage of the Raw HDR PQ and HIF files. If you download Canons free Digital Photo Professional 4 (DPP 4), you can edit or convert both Raw HDR PQ and HIF, but if your PC doesn't have an HDR monitor, they won't look any better than standard Raw or JPeG.
OK, to recover your pictures you will need to install DPP 4. Download the Raw files shot in HDR PQ mode or the HIF files created on camera in PQ mode. Preferably, you will want to isolate these files in their own folder for simplicity. This will keep you from having a bunch of plain Raw or JPeG files to sort through. Open DPP 4 and navigate to the folder where you stored your HIF files and select it. The thumbnails will pop into the main viewing pane. Select them all (click one, then press ctrl +A at the same time) Now, in the "File" pulldown select "Batch process..."
You can select a folder to put the converted files in, or do as I did in the example and save them in the original folder. It will make a JPEG subfolder and put your converted files in there.
I know this sound like a lot of work, and to some extent it is, but it's not that hard to do and fairly painless (he said with an evil grin)... If you have any problems, please post back and I will be happy to answer any questions.
Newton
