EOS R7 stuck searching for Wi-Fi access point

[Aadil]

Canon r7 new - 1st month.

Screen stuck at searching for access point

Tried resetting network settings + erase saved devices and reinstalling app.

Please help

Thanks

[Nick2020]

Hi Aadil,

It would help to get a few more details.

To what device are you trying to connect the EOS R7? If it is a smartphone, please describe the model and what version of iOS and Android it is running.

Are you using our Camera Connect app or something else to set up the connection?

[Aadil]

Tried to connect to both phone(one plus 10) android 14 via camera connect(canon app) and laptop(windows 10) via canon EOS utility app. 

Tried forgetting network settings even tried resetting the whole camera to factory settings and reinstalling canon apps on both android and windows.. none worked.

Recently updated Eos software to 1.6. I'm not sure if that caused the issues I'm facing 

Thanks

[NatalyaP]

Greetings Aadil,

Thank you for providing us with the additional information. When setting up the wireless connection to either a mobile device or to your computer, let's choose the option for the camera to provide its own access point. This would allow the camera to broadcast its own signal for the phone or the laptop to connect to. The following link will provide us with information on using this function instead of having the camera connect to a local wireless router:

https://cam.start.canon/en/C005/manual/html/UG-07_Network_0090.html#Network_0090_1

Please also check to see if the camera is running on the latest firmware version. The following link will open the product support page for the EOS R7 camera where you are able to download the latest firmware. Step by step instructions are included in the download file for how to update the camera's firmware:

https://www.usa.canon.com/support/p/eos-r7

After updating the firmware, please proceed with resetting the camera along with resetting the camera's Wi-Fi function, and then checking to see if you are able to establish a wireless connection between the camera and your phone or computer.

[Aadil]

As soon as I Click "do not display" icon after trying to connect for phone it automatically tries to find access point and doesn't give the option of switch network!!

[NatalyaP]

Greetings Aadil,

Thank you for providing us with the additional information. It seems like the camera is stuck on a certain step of the wireless setup process which prevents us from having it continue on to the next step as it should. The next step is to suggest on sending the EOS R7 camera to our facility for a technician to evaluate it.

Items purchased directly from Canon USA or from an Authorized Canon Dealer do include a one-year warranty if the item was purchased less than a year ago. You may view a list of Authorized Canon Dealers by clicking on the following link. I would recommend including a copy of your Proof of Purchase when sending in your item for the facility to review for any in-warranty service or repair.

https://www.usa.canon.com/internet/portal/us/home/contactus/where-to-buy/authorized-dealers

Canon U.S.A., Inc. has created a new online repair portal that allows you to set up service in a few simple steps. The repair portal gives you the ability to set up service for multiple pieces of equipment at once, and to receive a repair estimate in the majority of cases, depending on your model and issue. The portal also allows you to upload images or videos that will assist us in repairing your product. You can also select how you wish to be notified of the progress of your repair. The portal's service history section allows you to view all services that have been performed on any of your camera or video products since January 7, 2020.

Please follow the link below to access our online repair portal to arrange for service:

https://mycanon.usa.canon.com/signin

Instructions for Accessing and Using the Online Repair Portal.

You will need to access or create your My Canon Account.

If you already have a My Canon Account and your product is already registered, simply click on the “Get Repair Services” link on the left menu and follow the onscreen instructions to arrange for service for your product.

If you have a My Canon Account and your product is not registered, you must register your product first. Click on the “Get Repair Services” link on the left menu, then click on the “Register Product” link on the right. After your product is registered, click on the “Get Repair Service” link on the left menu and follow the onscreen instructions to arrange for service for your product.

If you do not have a My Canon Account, you will need to create one. After you create your account, click on the “Add Product” link to register your first product. After your product is registered, click on the “Get Repair Service” link on the left menu and follow the onscreen instructions to arrange for service for your product.

Once you have completed the repair request, you will have an opportunity to print a copy of the request for your records. This request form will also contain shipping instructions and an address label that you will attach to the outside of your shipping box when mailing your equipment for repair.