08-22-2020 12:00 AM
Just looking for a place where known bugs are listed. Is there such a thing? I've noticed some peculiar things and don't want to add to the forum noise for something thats already been addresed or even posibly working as intended.
Thanks!
09-16-2020 08:01 AM
R5 still locking up /frozen screen/EVF with 1.1.1 firmware.
Happened again with 500 mm f4 mkii
09-16-2020 10:21 AM
@Charly_Canon wrote:R5 still locking up /frozen screen/EVF with 1.1.1 firmware.
Happened again with 500 mm f4 mkii
If you are having issues with the camera, then I suggest that you contact Canon Support.
This is only a user forum. It is not Canon Support.
09-16-2020 10:34 AM - edited 09-16-2020 10:43 AM
Well, if you can provide me with a link to report this common problem on the R5 , I surely will report it. I look forward to your reply. The title of this thread topic is "EOS R5 known bugs" maybe Canon support should read it, another R5 user with same problem R5 Camera freezing
09-16-2020 10:36 AM
@Charly_Canon wrote:Well, if you can provide me with a link to report this common problem on the R5 , I surely will report it. I look forward to your reply
Unsurprisingly, the Support phone number is on the Canon Web site.
09-16-2020 10:44 AM
No one is answering surprisingly enough
09-16-2020 11:03 AM
Friends, I did report the problems I've been having to Canon support (via email). I got a prompt reply from a tech who read my report of problems (as in my earlier post). He was responsive and polite. He had no solutions but said he would forward my account of the problems "to engineering".
Quite obviously the R5, wonderful camera that it is, is not *quite* ready for prime time. I'd advise against relying it as your sole camera on assignment until the problems have been addressed with appropriate firmware updates. I haven't had a chance to retest with firmware 1.1.1. But, based on the reponses above, it's probably not bug-free just yet.
Can't wait for that happy moment. It really is a wonderful camera.
09-16-2020 11:49 AM
@Charly_Canon wrote:No one is answering surprisingly enough
Hello!
We're sorry to hear that you're having an issue with your camera. We encourage you to reach out to support via your My Canon Account at canon.us/account
If you're outside of the USA, support in your country/region can be found HERE.
09-17-2020 03:53 AM
Thank you
07-07-2022 10:53 AM
Hey Charly, keep posting your issues, please. Some users have forgotten that this is a community free to post any issue, inquiry, teach, document something, anything related to Canon cameras and lenses. I hate when those guys write (and waste a post comment) to say "this site is not for this or for that". Please, read the Thread title: "EOS R5 known bugs", so, please keep posting your issues. Maybe it's not a general R5, maybe it's only your camera, or it's general... That's why we are here, to know and share more info about this camera.
Thanks
10-14-2020 02:54 PM - edited 10-15-2020 01:03 AM
Charly_Canon, Curious, I had only one lock up and I only use the 500L II pretty much exclusively. My lock up occurred when changing with the lens' selector switches, how did your's occur?
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
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