07-04-2022 10:58 AM - edited 07-04-2022 12:32 PM
I've seen others mentioning this problem, but no one seems to have a solution other than just pulling data directly from the card(s).
WI-FI: The camera connects to my wi-fi network, and the connection is so ridiculously slow that if/when I DO get the EOS Utility to recognise that my camera is on the network (about 30% of the time), the behaviors are ludicrous.
DPP4 fires up and takes about 6-7 minutes to paint the screen with the thumbnails of the first 30 or so images. If I scroll, it needs to take 6-7 minutes to paint the screen again. If I select the first 30 images on screen and choose to download them (RAW), I usually get the transfer screen, no progress is made and then about 3-10 minutes later (with no progress at all), the transfer window disappears and the connection appears to be severed.
Just for giggles, I click on the "Remote shooting" button since it's still active in DPP4, and after a moment, I get the dialog box "EOS Utility is not ready." In fact, it appears my camera has powered down. No touch screen works, no button press wakes it, etc... So, I power cycle it.
Bluetooth: I can pair with my computer, but then I can never get the camera to connect.
USB: Steps to reproduce: Plug USB cable into Camera and PC (3.2 USB port) and nothing happens. Ever. No new drive. EOS Utility shows nothing. No connection. Completely useless.
Save to cloud: I set up Google drive successfully on the Canon R5, and figured this might be an option to try.... it works! But by my reckoning and the Google logs, on average it takes about 1 hour and 20 minutes PER RAW IMAGE. For the 2500+ images on my card, it will take HALF A YEAR to upload them to Google. I took one of the raw images directly from the memory card, and MANUALLY uploaded it on the same internet connection and it took LESS THAN 1 MINUTE ... so don't give me the "oh those raw files are mighty big" excuse. They are roughly between 40 and 60 meg.
FTP: Set up FTP Server, verified connectivity from an alternate computer in the house (dead simple setup: no SSL, allow anonymous access) ... then I set up the FTP connection on the camera. I used an IP Address to indicate which server in the house had the FTP server on it. Every time I try to connect with the camera, I get "No response from DNS Server." / Err 22 .... there's no DNS server involved here at all! Why am I getting this error?
Firmware version on Camera is 1.5.2. and ALL of the required software is up to date on my PC.
Signal strength when connected to WIFI is between -35dBm and -43dBm
Seems like nothing at all works ever. Why bother to put these features on the camera if they don't work??
07-04-2022 07:10 PM
What type of computer are you using? There are known issues with most of the AMD chipsets, except for the absolute newest releases from earlier this year.
There are also known issues associated with using a USB port expander. They do not always provide sufficient power to the USB port electronics in the camera.
07-05-2022 10:21 AM
I have verified that this USB port is working at 3.2 top speed / voltage, but have tried another port just for the heck of it with the same result. I am using the Canon-supplied cable. I also have a high-voltage cable for my phone and there is no behavior different when swapping it out.
[...] You could be missing a multi-media driver, which is usually installed with Windows Media Player.
This is an interesting thought. I'm curious as to how I might install this without having Windows Media Player take over my machine. I don't use WMP at all, and try to avoid it in general. Adobe Premier is installed on this machine, along with VLC and a Plex server. Together they meet all of my Multimedia needs. WMP is invasive and way too much like iTunes for my liking.
Is there anywhere that Canon lists the native Windows drivers necessary for their USB connection to function? I'd be happy to spot install those drivers and test. I'm tempted to plug up into a laptop with a default install of Windows and see what happens. It will take me a hot minute to re-partition and/or wipe Linux off my laptop though. 😞
Even if microSD cards are ill-advised, I was able to copy all of the CFExpress card's contents onto one inside the camera and then remove the microSD card to get at the CFExpress card contents. This only took 10 minutes and if there had been a problem with the microSD card during the process, it could be replaced/re-formatted and the data would still be intact on the CFExpress card. No other transfer methods have worked or were as promising.
Thank you for your help and commentary. I don't think these problems are even close to being solved, but it's nice to push the diagnosis forward. I'm probably going to try to open a Canon ticket on this because even when a transfer method works, it's so unstable or slow as to be unusable.
07-05-2022 10:48 AM
Processor Intel(R) Core(TM) i9-10900KF CPU @ 3.70GHz 3.70 GHz
Installed RAM 64.0 GB
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