Canon R6 Mk II freezing frequently

[Blackscarlet]

I am a club and event photographer who works 6 nights a week. I have a canon R6 and I kept having freezing issues, where the camara becomes none responsive and i have to take the battery out before it works again. This occurs every night. Depending on the club, up to 8 times an event within a 1hr time frame. I sent the camera to be repaired under warranty and while it was gone I bought the 6d mk ii. Withing the first 25 mins of using it , it began to freeze up as well. unlike the r6 which had an error code , this just has a dark grey screen and yet again i have to remove battery to reset. I use all canon original gear. Is anyone else having same problem?

If this persists I will have to return the camera for a refund.

Update. i also got my 6d back and withing first day it started freezing again but this time not showing an error code.

[shadowsports]

Greetings,

Next steps then with v1.7.0

Save or export your settings.  Reset the camera to defaults.  Main settings and "C" settings.  Format the new card and start shooting.  If you do not experience any freezing, you can start making incremental changes one by one and see if one of them triggers an issue.

[Waddizzle]

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@Blackscarlet wrote:

A settings problem shouldn't be an issue as the camera should be designed to withstand whatever settings combination.. 

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Where did you get the idea?  Settings and shooting styles can make it seem as if your camera has locked up.    

For example, enabling every noise reduction setting in the camera, combined withhigh frame rate shooting JPEGs in a low light situation, is a recipe for your camera to seem to lock up as it writes the files to the memory card.

[Waddizzle]

Do you save your files as RAW or JPG?  

How many of the image correction and noise reduction settings do you have enabled?  

Are you using Continuous Drive mode to capture a [burst] of shots?

[Blackscarlet]

All ready and sorted , will try out r6 tonight have a 5 hour shoot, so if their are any problems I am sure I will find out

[Blackscarlet]

Update. r6 with new update froze 5 times. 

I am out of options , going to return my r6 mkii.  Will buy it again next year after seeing what updates come along, and also see if canon acknowledges it. I did do a vid but we can't upload it here.

[shadowsports]

Good Morning,

Very sorry to hear.  Not a happy ending.  You've tried different lenses RF/EF, adapters, cards and FW. ☹️    

[Blackscarlet]

Yep and even sent the r6 back for repairs and same problem occurred within a  couple of hrs. Ohh how i miss my 5d mk iv. if it had the auto focus tracking and the functionalities of an evf it would be perfect 

[KelvinAfterDark]

Hello Blackscarfet. I shoot Nightlife photography as well; Four to Five nights a week. I have been considering the new R6 Mark II for an upgrade from my current DSLR. But after reading your comment, I hesitate. My question is: Do you find it hard to focus in near pitch black lighting condition since the flash unit's red emit beam is practically useless when using mirrorless? Also, you mentioned you did a vid. Where may I find that? Kindly DM me the link? 

[frostyl24]

Could it be the lens? I have an R6 Mark ii and it does this when I try to use my 70-200 with the adaptor. No other lens. 

[frostyl24]

Is there a solution for this? I am having this issue with the adaptor and my Tamron 70-200mm. It works fine on EF cameras, but freezes up my r6 mark ii and the auto focus doesn't work at all on my r5.