EOS R6 Mark II freezing frequently

[Blackscarlet]

I am a club and event photographer who works 6 nights a week. I have a canon R6 and I kept having freezing issues, where the camara becomes none responsive and i have to take the battery out before it works again. This occurs every night. Depending on the club, up to 8 times an event within a 1hr time frame. I sent the camera to be repaired under warranty and while it was gone I bought the 6d mk ii. Withing the first 25 mins of using it , it began to freeze up as well. unlike the r6 which had an error code , this just has a dark grey screen and yet again i have to remove battery to reset. I use all canon original gear. Is anyone else having same problem?

If this persists I will have to return the camera for a refund.

Update. i also got my 6d back and withing first day it started freezing again but this time not showing an error code.

[deebatman316]

Check with Tamron if there's a firmware update. If not the lens is incompatible with your camera.

[Kaninrail]

Are you using a battery grip, especially a 3rd-party one? I've got an Mcoplus battery grip for my R6 mkII and I've found that it feels like it doesn't "grip" the batteries against the contacts properly, so it'll occasionally freeze up if the camera gets jostled at all, or if I just move it in a way it doesn't like 😞

If I put some sports tape carefully over the batteries to hold them into the tray, the freezing dramatically lowers/disappears. It's the worst workaround ever, but it seems to work. I'm on the fence of whether I should replace the grip with another 3rd-party one and hope that it's just a one-off manufacturing defect, or cough up the $300+ for a first-party grip.

[Blackscarlet]

I only use official rf lens and batteries. no grip. the only 3rd party item i have is godox v1 flash. I have a new update, so i sent the camera back and bought 28-70 f2. ( i already had the original r6 which had the same problem). Last week i sent back my original r6 due to this issue getting worse. Swapped it for a brand new r6 mkII and guess what? On the first night which was last night screen went blank and camera froze. it is defo an issue with it trying to process the strobe/flash lights coming from the club as it changing so fast i don't think the sensor or chip can process it fast enough.

[beeger87]

I have had this happen with both the 70-200 and 150-600 mm sigma lenses.  Seems to go away when I remove and replace my SanDisk micro adapter memory card. Usually happens when first starting up camera.  I have had it happen with full size SanDisk cards as well. 

[Waddizzle]

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@beeger87 wrote:

I have had this happen with both the 70-200 and 150-600 mm sigma lenses.  Seems to go away when I remove and replace my SanDisk micro adapter memory card. Usually happens when first starting up camera.  I have had it happen with full size SanDisk cards as well. 

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The micro-SD cards are more than unreliable.  They are terrible, and not recommended for use in Canon DSLR and MILC camera bodies.

The R6 and R6 Mark II need UHS-II memory cards.  Be sure to perform a low level format on the memory card using the camera.  None of the previous members have provided clear and concise answers to questions and inquiries regarding their memory cards.

No one has indicated whether or not they are shooting stills or video, either.

You have not indicated which camera you are using.  Third party lenses and mount adapters are known sources of issues causing cameras to seem to hang.  When you point this out, the usual response is something about the same thing happens with their Canon RF lenses, too.

[beeger87]

I have the Canon R6 Mark ii, will try the class II cards... I usually take photos at 40 fps electronic shutter and thought that maybe it is an error occurring occasionally in the buffer transfer to the cards not completely before my camera is turned off (although I have received a screen message that it will turn off after writing has completed) Sigma ef adapter and lenses, works great most of the time.  Freezing has not happened to me during a shoot always at the beginning or after camera has been turned off for an extended period.

[beeger87]

Just tried a UHS II v90 card, low level formatted it, and no lagging at all at startup, no blinking red light, faster autofocusing and only tried it for a few minutes but no freezing.  Hopefully issue solved...  Thanks for the help!

[trappedinaclub]

I am also a nightclub photographer that shoots A LOT, and at many different types of clubs. 

I started my nightclub era with the R6, and was getting the error code quite a bit and just could not focus at all half the time, so I figured I might have better luck with the MKII. I do believe the MKII focuses better, but when it comes to night club strobe lighting, and very dark areas of the club - my camera fails and I have to take the battery out etc to get it to go again. Last Saturday it was at its worst. My sensor was lagging so much with the club lights and I had to wait in between photos to be able to see what I was looking at. The preview screen would be so dark and gradually lighten up to reflect the situation, if that makes sense. I'm tempted to switch to sony because this the second time this has happened in such a short amount of time. I'd love to get an update on what happened with you!

[Waddizzle]

“ I do believe the MKII focuses better, but when it comes to night club strobe lighting, and very dark areas of the club - my camera fails and I have to take the battery out etc to get it to go again.”

I see a pattern emerging here.  The OP said that he was attempting to capture video in a fairly dark club setting with flashing lights. 

That sounds like a perfect storm to experience issues capturing video or stills. I would forget about using any automatic exposure and focus modes. Forget the AF and use manual focusing aids and the same for exposure. 

[trappedinaclub]

I’ve only ever used manual focus, unfortunately. 
I also think my camera is overheating and not good in super humid environments.