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Canon R6 Freezing Up Intermittently

llehmann
Enthusiast

Anybody else having this problem with the Canon R6 freezing up. It usually starts with the camera not focusing. Its also becomes none responsive to mode changes. The on/off button doesnt work. Opening the battery door shuts it off... but still doesn't fix it. Pulling the battery out usually fixs the problem right away. But again... not always and sometimes it take a few battery removals to get it back up and running. 

This has happened while shooting both photo and video. It happens with different lenses. It happens with different memory cards. I can't recreate the problem on command. The camera works 99% of the time. But at least once a wedding shoot, over the period of 6 hours, It freezes up!

In the video below... I was attached to the Ronin gimbal. But it's happened just shooting photos and without the gimbal. Plus, when I open the battery door and try and turn the camera on/off... it still doesn't work. Has nothing to do with that.

I was on firmware version 1.4
I updated the firmware this week to version 1.5.0.
This problem has been happening for a long time... 8 months. Camera is less than a year old.

Again, at last nights wedding... it froze. 

Here is a video that I recorded when it happened.
1. Focus isn't working. Both back button and touch.
2. Display freezes up. You can still see the audio working.

3. On/off doesn't work.

4. open battery door... nothing works.

5. Pull Battery

27 REPLIES 27

jaewoosong
Enthusiast

there's a new 1.5.1 firmware released this week that may address freezing issue for both r5/6.

1.5.1 doesn't successfully fix the freezing issue. It still happens

Hazel_T
Product Expert
Product Expert

Hi llehmann,

I'm sorry to see your EOS R6 is freezing. As jaewoosong mentioned you may want to try updating your firmware to version 1.5.1. That update includes a fix to help with the camera freezing during focus. If you need a link to where the firmware update is available that is HERE. Once you are on the web page click on the gray Drivers and Downloads button and select the Firmware tab.

If the camera continues freezing after the firmware update there are a few things to check. The first is to try loading a different battery in the camera to see if the same thing happens. If that doesn't resolve the issue the next thing is to load new memory cards in the camera. If the camera still freezes at that point try attaching a different lens. Sometimes if the battery, memory card, or lens are malfunctioning they can cause a camera to freeze like that. 

If swapping those pieces out doesn't resolve the freezing we would recommend sending the camera in for repair. If you send it in for repair make sure to include a copy of the proof of purchase in the box. The technician will need that to verify the warranty.

Canon U.S.A., Inc. has created a new online repair portal that allows you to set up service in a few simple steps. The repair portal gives you the ability to set up service for multiple pieces of equipment at once, and to receive a repair estimate in the majority of cases, depending on your model and issue. The portal also allows you to upload images or videos that will assist us in repairing your product. You can also select how you wish to be notified of the progress of your repair. The portal's service history section allows you to view all services that have been performed on any of your camera or video products since January 7, 2020.

Please follow the link below to access our online repair

https://mycanon.usa.canon.com/signin

Instructions for Accessing and Using the Online Repair Portal

You will need to access or create your My Canon Account.

If you already have a My Canon Account and your product is already registered, simply click on the “Get Repair Services” link on the left menu and follow the onscreen instructions to arrange for service for your product.

If you have a My Canon Account and your product is not registered, you must register your product first. Click on the “Get Repair Services” link on the left menu, then click on the “Register Product” link on the right. After your product is registered, click on the “Get Repair Service” link on the left menu and follow the onscreen instructions to arrange for service for your product.

If you do not have a My Canon Account, you will need to create one. After you create your account, click on the “Add Product” link to register your first product. After your product is registered, click on the “Get Repair Service” link on the left menu and follow the onscreen instructions to arrange for service for your product.

Once you have completed the repair request, you will have an opportunity to print a copy of the request for your records. This request form will also contain shipping instructions and an address label that you will attach to the outside of your shipping box when mailing your equipment for repair.

llehmann
Enthusiast

UPgrading to Ver 1.5.1

See what happens!

Thanks

Well I'm at Ver 1.5.2 and I experienced the full freezing for the first time today photographing a child session.  Wouldn't let me change my focus with the finger drag, wouldn't let me press any buttons other than the shutter but it was choosing random things to focus on.   Turned it off, back on, nothing.  Opened the battery compartment, nothing.  I finally had to physically take the batteries out, (I have the grip) and keep them out for a good 30 seconds before it finally started working again.  It was scary. 

Same here! Had this problem with 1.5.0. Updated to 1.5.2 to fix it. But still does it! I already switched memory cards, batteries, lens. Don't know what to do...

Greetings, Dutchphotograph

In case you have followed the troubleshooting steps provide by Hazel_T then the next step is to suggest to send your camera in to our facility for service. Please follow the instructions she has provided to set up an online repair request.

Hi heatherannphoto,

I'm sorry to hear your EOS R6 is still freezing with firmware 1.5.2. The first thing to check is to remove the battery grip and check to see if the camera is still freezing without it. If the issue continues try loading a different battery in the camera. If it keeps freezing try different memory cards. Finally if it keeps happening try attaching a different battery. Sometimes if one of those pieces of equipment is malfunctioning it can cause freezing like this. Swapping each of those pieces one by one can help narrow down which may be causing the issue. If the freezing keeps happening at that point we would recommend sending the camera in for repair. If you need to send it in for repair I included the steps to submit a repair request in my other reply on this page.

I have two R6s and both have this same exact problem. Sending in cameras for repair means that I cannot work. 

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