Canon R5 Mark II Video cannot be read by Adobe Light Room or PC Windows 11.

[zhaodancao]

Just bought a Canon R5 Mark II. The videos can be reviewed on the LED screen of the camera.  But the MP4 files loaded onto Light Room appear to be blank. A message appeared on screen: a codec required is not installed on the computer.   The files are also not recognized by PC Windows 11.  Never had this problem with the original Canon R5.

My Video setting: 4K-U 29.97 LGOP; Rec Format: XF-HEVC S YCC422 10bit; Custom Picture: Off; Picture Style: Standard.

[p4pictures · Accepted solution]

You will need an appropriate tool to convert the footage in to a codec that Lightroom and windows supports, the manual does mention that this movie format is not supported in all software.

https://cam.start.canon/en/C017/manual/html/UG-03_Shooting-2_0060.html 

[stevet1]

zhaodancao,

Have you tried opening them up in VLC?

Steve Thomas

[zhaodancao]

Thanks for your input.  Problem solved by changing the Rec Format to XF-HEVC S YCC420 10bit.