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Canon Eos rebel t7 shutter button issue

nbbaig1
Apprentice

I purchased the camera from target recently and I got the camera on mail. I set up the camera and took one picture to test it. It was working one picture and then I couldn’t take any pics from shuttle button. I am so confuse why the shutter button not working to take any pics. The camera is brand new. I haven’t used it yet. I am hoping this community finds solution for my problem. 

thanks for in advance! 

5 REPLIES 5

Tronhard
Elite
Elite

The solution is to go back to the vendor and have them look at it.  Whatever you do, make sure you keep your receipts and warranty info, and record any dealings with the vendor - email is good for this as it is a legal document.  I hope you kept the box and all of the materials that came with the camera - you should never throw them out!

If you hand the camera to them, get a receipt and contact details - a service number and contact details from them to get updates.  Record the names of who you talk to.


cheers, TREVOR

Before you ask us, have you looked in the manual or on the Canon Support Site?
"All the variety, all the charm, all the beauty of life is made up of light and shadow", Leo Tolstoy;
"Skill in photography is acquired by practice and not by purchase" Percy W. Harris

Tronhard
Elite
Elite

One or two things to check before you call out the cavalry:
Is your battery fully charged?  Normally the batteries come with a minimal charge and if you have not fully charged it, the system may not work reliably.
When you turn the camera on, does a light on the back flash for a moment?  That is a sign that the camera has gone through its startup processes and is reading the SD card.
Did you insert an SD card into the camera?  Normally the camera will actually allow you to press the shutter without one, but this one may not. If you have not done so, put in an SD card - DO NOT use micro SD cards with adapters, they don't get along with cameras and can be very unreliable.
Assuming you have got power and a card, when you turn the camera on, do you see a display on the rear LCD, if not try pressing the DISP (or INFO) button wait a moment or two, then try again if you don't see a display.  This is to make sure that you have working circuits.
If you tried to shoot with the lens cap on and the camera in an auto mode, it may not take a photos because it does not see enough light to do so.  Thus take the lens cap off and make sure it is pointing at a reasonably bright area.  Then try the shutter button - it may work.
If you are still stuck, try calling 1-800-OK-CANON to talk to a service tech.

Dedicated cameras are not like cell phones, they take some time to get to know.  So, the manual is your best friend, but if this helps:
Link to the T7 manual: eos-rebelt7-1500d-im-en.pdf (c-wss.com)
A list of on-line videos on You Tube on how to use the T7  canon t7 tutorial - YouTube
A fairly comprehensive video on the T7i, very similar to the T7: Canon T7i & 800D Training Tutorial - YouTube
plus a total tutorial on using a DSLR camera by National Geographic photographer Chris Bray:
Learn Photography - Simple, Practical - Free Photography Course 1/10 - YouTube

You need to spend some time learning about your camera and how to take photographs with a DSLR - invest this time and avoid a lot of frustration, and get up and running much faster
I hope this helps.


cheers, TREVOR

Before you ask us, have you looked in the manual or on the Canon Support Site?
"All the variety, all the charm, all the beauty of life is made up of light and shadow", Leo Tolstoy;
"Skill in photography is acquired by practice and not by purchase" Percy W. Harris

stevet1
Mentor
Mentor

nbbaig1,

There's also the issue of focus. As I understand it, the T7 won't take a picture if it can't focus.

Try flipping the switch on your lens to MF, put your camera in Auto mode (the big green square on your mode dial), go outside in bright sunllght and try to take a picture. If you can, it might mean that your camera has a problem with autofocus, or that you've been trying to take pictures of things that your camera can't take pictures of (like trying to be too close to what you are trying to photograph, or being in too dark a room for the camera to focus)..

Steve Thomas

Tintype_18
Authority
Authority

Trevor, Target is one of the big stores here in the USA. Doubt if any one in the store will be able to help. I got mine through Walmart online.

For the initial question, my T7 will not shoot if the subject is out of focus. I have changed settings to allow the camera to focus. nbbaig1, nbbaig1, as suggested by Trevor, download the manual, charge the battery and start at page one. The manual is over 300 pages but I will start the camera and go to various topics listed in the index. Found one setting that would have been great last August with a backlight situation.

John
Canon EOS T7; EF-S 18-55mm IS; EF 28-135mm IS; EF 75-300mm; Sigma 150-600mm DG

Hi John:
Thanks for making the effort to clarify.  Yep, I do appreciate what Target is - they exist in Canada to when I was there, but feedback I have had from people suggested that when issues arose that things got complicated.  Essentially a box store mentality was what one person said.  As you suggest, unless the OP finds a person who actually IS knowledgeable in photography then the camera will be taken out of their hands and disappear into a system - and that is where having documentation becomes critical to get updates, and to track the gear if (as some reported) it goes astray. 
That said, even your local specialist bricks and mortar store can have gear go astray.  I just went through a process to get my Fuji X-T4 serviced under warranty when it started misbehaving.  The store sent it to Fuji, who promptly lost it.  I had been careful to document all the details of the purchase and that information eventually found it, albeit 2 months later!  

FACTOID: I don't buy from big box stores so much, but I if I do, I am assured here in NZ because of a piece of legislation called the Consumer Guarantees Act that says that the company that sold the product or service to you is itself legally responsible for fixing or replacing it within a reasonable period and rendering it fit for purpose.  For that reason, all products are assigned what is essentially an extended warranty that varies by product and price, so very few people buy extended warranties because they are not necessary.


cheers, TREVOR

Before you ask us, have you looked in the manual or on the Canon Support Site?
"All the variety, all the charm, all the beauty of life is made up of light and shadow", Leo Tolstoy;
"Skill in photography is acquired by practice and not by purchase" Percy W. Harris
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