Canon 5D Mark IV RAW files viewing issue

[tmc784]

Hi all,

Recently I got a Canon 5D4,  I can view RAW images at Canon DPP  software.

But I can't view RAW images from Windows 10/64 bits, neither from Photoshop CC2019 even though I upgrade Camera Raw 11.1 version. I have no problems at  viewing JPEG  files.

Any help ? Thanks a lot. 

Cheers.

[tmc784]

I disable the Dual Pixel Raw , then PS and LR can see CR2 files from 5D4.

Thanks bro.

[greywolf45]

Dual pixal on my 5D4 is disabled, so that didn't work. Any other ideas? I'm going to try the Adobe link.

[kvbarkley]

All cameras are different, you need to have raw support specific to your camera. I.e., it is not like a jpeg.

[greywolf45]

Thanks kvbarkley for the prompt reply. And I was unaware that the files would be coded differently. I thought a .CR2 was a .CR2, guess i really do learn something new everyday. Now, how to fix it? I guess I could just stick to the MAC cause it seems to open anything.

[kvbarkley]

Raw support for macs does tend to lag a bit, but Canons get supported pretty quickly.

[kvbarkley]

Try this:

https://community.usa.canon.com/t5/EOS/EOS-6D-Mark-II-Windows-10-RAW-preview/m-p/234218/highlight/tr...

[ebiggs1]

"...the MAC cause it seems to open anything."

You are lucky.  That is odd and not normal for Mac.

[greywolf45]

It's not a new one either. MacBook Pro 2016 model. But it works to view them from both the 5D and the 7D

[ebiggs1]

"...it works to view them from both the 5D and the 7D"

It should do that. They all do.  But the 5D Mk IV has special features.

[greywolf45]

Thanks, but I've decided to just use Canon DPP that came with the camera and stop wasting time with Win10.